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IT Support Technician

Cape Town
Salary: R20 000.00 - R25 000.00 Per Month
Job Type: Permanent
Sectors: IT
Reference: 161590

Apply before Feb 03 2026 | 60 Days left

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Vacancy Details

Employer: Hire Resolve

We're looking for a tech-savvy and detail-oriented Junior IT Support Technician to provide end-user support, maintain IT systems, and assist with infrastructure projects. The ideal candidate has experience with Microsoft 365, Azure, and a strong problem-solving mindset. This is a great opportunity to grow your IT career in a dynamic, fast-paced environment.

Key Responsibilities

Support & Technical Assistance

Provide desktop and end-user support to all employees.
Implement IT instructions or requests as per company procedures.
Assist with the rollout and implementation of IT projects.
Continuously update the IT ticketing system with current information.
Maintain and update site documentation.
Track faults and generate reports.
Provide regular feedback to stakeholders and your manager.
Educate users on IT-related issues and company IT policies.
Process Management
Follow the support and ticketing process to manage IT issues.
Deliver IT support within agreed service levels.
Ensure employees understand and follow the ticketing process.
Communicate clearly and effectively during issue resolution.
Technology & Infrastructure
Monitor IT infrastructure, including networks and computer systems.
Identify areas for improvement or recurring problems and report them.
Contribute to enhancing the stability and efficiency of IT systems.
Maintain working knowledge of Microsoft 365.

Requirements

Education:

Relevant IT degree or diploma

Certifications:

Microsoft 365 Fundamentals (MS-900)
Microsoft Azure Fundamentals (AZ-900)
ITIL v3/v4

Experience

Minimum of 2 years in an IT support role

Hands-on experience with:

Microsoft 365 environment
Microsoft Azure environment

Key Competencies

Knowledge

Strong customer service orientation
Solid understanding of Microsoft 365, networking, and server maintenance
Skills & Attributes
Excellent verbal and written communication
Strong troubleshooting and problem-solving skills
Self-motivated with the ability to prioritize tasks
Detail-oriented and accurate
Methodical and well-organized
Dependable and responsible
Able to manage and defuse conflict situations

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com
We will contact you telephonically in 3 days should you be suitable for this vacancy.

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11 people have applied for this job. 190 people have viewed this job.

About Hire Resolve

Hire Resolve removes the stress of the career search by understanding you as an individual. We take more than just your qualifications into account, considering factors like your salary and benefits expectations as well as your preferred workplace culture to ensure that we find the perfect opportunities to meet your unique needs.

As a specialist recruitment agency, we focus on the Engineering, Finance, IT, Mining, Manufacturing, and Logistics industries. Our team of recruitment consultants is well-versed and highly networked in the industries in which they operate and are dedicated to ensuring that every placement is a perfect fit.