Transaction Support Specialist (Finance and Billing)

East Rand
Salary: R21 000.00 - R25 000.00 Per Month
Job Type: Permanent
Sectors: Sales
Reference: JHB011751/CR

Apply before Dec 23 2025 | 18 Days left

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Vacancy Details

Employer: Jordan Human Resources

Transaction Support Specialist (German-Fluent) - RemoteAre you a detail-oriented problem-solver who speaks fluent German and thrives on resolving complex e-commerce disputes?Our Client, a dynamic German online classifieds platform, is looking for dedicated Transaction Support Specialists to join our customer experience team on a contract basis. You will be the crucial link in ensuring safe, reliable, and smooth transactions for our users.

The Role: What You'll Do

This job is centered on handling payment, shipping, and dispute resolution for our customers, primarily through email.

1. Transaction & Customer Support

Be the expert for all pre- and post-purchase inquiries related to payment services, shipping, refunds, and order status.
Clearly communicate company policies and guide users through complex transaction processes.
Document every interaction accurately using our CRM system.

2. Dispute Resolution & Investigation

Take ownership of complex post-purchase claims, including missing items or items that are damaged or not as described.
Investigate disputes thoroughly, using multiple data points to find fair, efficient, and satisfactory outcomes.
Ensure all resolutions strictly follow company guidelines.

3. Operational Improvement

Track and report on recurring customer issues and complaint trends to help management improve platform policies and support procedures.

The Requirements: What You'll Bring

Language is a Must: C1-C2 German language proficiency is required (near-native/fluent).
Experience: A minimum of three (3) years of hands-on experience in transaction support, payments, e-commerce dispute resolution, or a contact center environment.
Skillset:
- Strong analytical and problem-solving skills with attention to detail.
- Proficiency with CRM systems for case management and tracking.
- Practical working knowledge of online payment processes, refunds, and shipping logistics.
- A professional, empathetic approach to handling customer frustrations.
Technical: Reliable internet with a minimum 30 Mbps download speed is required (equipment is supplied).

The Details

Type: Contract Position.
Schedule: Full-time, 8-hour shifts, Monday-Friday. Flexibility is required as shifts are scheduled within business hours (7 am - 12 am SAST).

If you are ready to uphold operational excellence and customer satisfaction on a leading digital marketplace, we encourage you to apply!

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About Jordan Human Resources

We’ve been building better teams since 2004 with operating offices in Gauteng and

Cape Town, and since 2019 extended our reach with an active international footprint.

In September 2019, Vinton Holdings (Pty) Ltd acquired and became the proud owner of JorDan Human Resources.

Trusted by globally-recognised companies within the medical locum, perm and temporary markets, our flexible approach and network of legendary individuals continues to create real impact and help solve your business challenges. Fortunately, you don't have to wonder where to hire Phlebotomists, Medical Technologists, Registered Nurses & Enrolled Nurses anymore.

JorDan HR is the premier medical staffing agency for registered health professionals.

Whatever the problem, we’re part of the solution. The goal is to develop customised approaches that fit. Period.

Our size is our strength. We’re small enough to care but big enough to make an impact.

Genuine passion and enthusiasm for what we do, combined with a no bull attitude and a deep understanding of our sectors enable us to respond and adapt swiftly to clients’ needs.

Our group mission is to enhance our candidates’ lives as well as contributing positively to our clients‘ bottom line. Our established international footprint offers dedicated personal service, strong relationship building, ethical business practices, networking and professional search and recruitment, adding value within our chosen specialty industries.

Our home in Africa and our deep roots in the African People Management field gives us the ability to provide Key Insights and Actionable Market Intelligence to leading organizations wishing to enter the African market or expand their reach in Africa.

Compliance at its best. With continuous improvement in compliance and vetting procedures, JorDan HR, together with our independent verification partners, offer you peace of mind that is unmatched by competitors.

We move, connect, hustle, and stay humble.

You should work with us. Period.