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Customer Service and Sales Support

Cape Town CBD
Salary: R1 000.00 Per Month
Job Type: Permanent
Sectors: Call Centre
Reference: 2324784

Apply before Jan 30 2026 | 56 Days left

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Vacancy Details

Employer: ATM.SA

Job description:

Position: Inbound Sales (Soft-Sales) Agent
Location: On-site
Salary: R8,000 – R10,000 per month (No commission — your salary is guaranteed and stable)
Schedule: Monday to Sunday (USA hours/shifts)

About the Role

We are seeking energetic, service-driven Inbound Sales Agents to join our growing team.

This role focuses on soft-sales, driving revenue through excellent service, effective consultation, and building meaningful customer relationships. As a Virtual Sales Assistant handling inbound calls from our USA-based client, you will guide customers through inquiries, assist with product information, and convert interest into successful sales.

What You’ll Do

Handle inbound sales calls and customer inquiries
Provide accurate product information and exceptional service
Build and maintain strong customer relationships
Meet and exceed sales targets and KPIs
Manage customer data and ensure accurate record-keeping
Collaborate with internal teams and provide insights on market trends
Offer general system and support assistance as needed

Key Focus Areas

Inbound Sales (soft-sales approach)
Client liaison & customer engagement
Data management & reporting
Performance-driven execution

Candidate Requirements

What We’re Looking For

Minimum 1 year contact centre experience in sales and customer service
Matric / Grade 12
No criminal record
Target-driven mindset
Outbound calling experience is an advantage
Excellent communication and interpersonal skills
Tech-savvy and comfortable working with multiple systems
Ability to work in a fast-paced, team-oriented environment

Who Thrives Here

Motivated individuals who enjoy customer interaction, have a natural consultative approach, and can balance service with sales. If you’re confident, goal-oriented, and committed to delivering a great customer experience, we want to hear from you!

Job Type: Permanent
Work Environment: In-office

Job Type: Full-time

Education:

High School (matric) (Required)

Experience:

sales: 1 year (Required)
Customer Service: 1 year (Required)

Work Location: In person

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About ATM.SA

South Africa’s award winning, established, dynamic and leading BPO organisation. As a locally grown business, our vision is to provide turnkey, customer engagement solutions to enable our Clients to compete in an ever-changing industry under extreme legislative pressure. Based in Cape Town and established in 2007, our vision is to "Build lasting partnerships with our Clients by enhancing the value of their Customer journey."

As an outsource service provider, the management, processes, systems and methodologies that supports it, are the required core competencies of ATM.SA. Our wide range of customer engagement and administrative services allows our Clients to focus on their core competencies while leaving the day-to-day customer contact functions in our capable hands.

In addition, our people live our Client’s brands so passionately, a critical discipline ensuring all our programmes are successful and cost effective.

We pride ourselves on working in harmony and at the highest level of support with all our Partners.