A reputable manufacturing company is looking for an experienced Internal Sales Representative with strong glass industry experience. The ideal candidate will have excellent product knowledge, strong communication skills, and the ability to work effectively under pressure while collaborating with production, dispatch, and external sales teams.

Responsibilities:

• Handle incoming sales enquiries via phone, email, and walk-ins

• Provide accurate quotations based on glass specifications, measurements, and customer requirements

• Convert quotations into orders and follow up proactively with customers

• Maintain strong product knowledge of various glass types, applications, and manufacturing processes

• Build and maintain relationships with new and existing clients

• Capture sales orders accurately on the system

• Coordinate with production to ensure orders are manufactured correctly and on schedule

• Communicate lead times, delays, and production updates to customers

• Liaise with dispatch on deliveries, collections, and route planning

• Maintain updated customer records and sales histories

• Work with accounts to resolve credit issues and ensure accurate billing

• Assist with preparing weekly and monthly sales reports

Requirements:

• 2–3 years’ experience in the glass industry (essential)

• Strong understanding of toughened, laminated, mirrored glass products, sizes, and cutting tolerances

• Proven internal sales or customer service experience

• Excellent communication and interpersonal skills

• Ability to multitask and work