Role Purpose
The Retail Portfolio Manager provides input into the development and execution of the Asset Management strategy. The role proactively manages risk to drive overall efficiencies, business compliance and continuous process optimisation to maximise net income. It ensures consistency in delivery of required business outputs, highlights operational inefficiencies, guides continuous improvement, and converts data into meaningful reports to enable effective decision-making.

Key Responsibilities

Business Management

• Manage a department of complex, concurrent workflows to optimise net income, improve operational efficiencies and reduce risk.
• Review and audit operational processes and recommend improvements.
• Collect data, analyse trends and implement mitigating actions to reduce risk.
• Review the annual building budget and mid-year valuation budget in line with company strategy.
• Oversee effective Asset Maintenance and Property Management teams, ensuring delivery against KPIs.
• Focus on optimising utility recoveries and ensuring turnover rental is accurately paid.
• Assist General Managers and Lease Administrators with lease amendments.
• Ensure action items from meetings are addressed timeously.

Business Development

• Implement strategies that support new business development.
• Drive net income through management of departmental KPIs, including:
– Minimising vacancies
– Monitoring arrears
– Managing portfolio expenses
– Identifying opportunities to grow non-GLA income
• Prepare monthly reports on Net Operating Income (NOI).

Strategic Relationship Management

• Build and maintain relationships within the Property industry and with key business stakeholders.
• Maintain strong broker and tenant relationships.
• Assist with the annual retailer roadshow.

Risk Management

• Identify and manage business risk.
• Ensure compliance with relevant Acts and internal governance frameworks.
• Implement audit recommendations and ensure accountability.
• Identify risks through financial monitoring.
• Ensure latest leasing templates and documentation (e.g., hybrid leases, tenant criteria, service-level agreements) are implemented.
• Oversee updates to asset management and property documentation requirements.

Reporting

• Attend relevant project and management meetings.
• Collate information for reporting to Exco.
• Monitor turnover/footcount and verify via approved systems.
• Prepare portfolio summaries and KPIs.
• Support mid-year and annual building valuation processes.
• Consolidate leasing drivers using bank or data tools.
• Provide quarterly feedback on market insights and industry trends.

Human Capital

Self-Development
• Participate in learning and development aligned to a personal development plan.
• Identify development needs and implement solutions to close gaps.

Embracing Company Culture
• Demonstrate company values and behavioural standards.