Job PurposeThe Lodge Anchor provides support across all lodge departments, ensuring smooth day-to-day operations and exceptional guest experiences. This role acts as the key link between front-of-house, housekeeping, guiding teams, and management. A Lodge Anchor is a flexible, multi-skilled individual who steps in where needed and ensures hospitality standards are consistently maintained. Key ResponsibilitiesGuest Services & Front-of-HouseWelcome guests on arrival and assist with check-ins and check-outs.Provide information on lodge activities, meal times, and general procedures.Assist with hosting duties during meals, events, and guest activities.Handle guest queries, feedback, and special requests professionally.Operational SupportCoordinate daily schedules between departments (housekeeping, kitchen, guiding).Assist with room checks, housekeeping standards, and presentation of guest areas.Support F&B service, including hosting, bar duties, and dining room setup.Monitor guest movements and communicate updates to relevant teams.Administration & ReportingAssist with reservations, bookings, and guest communication where required.Maintain accurate records such as meal counts, activity logs, and incident reports.Support stock control and supply ordering for FOH areas.Assist with inventory management for amenities, beverages, and guest supplies.Team CoordinationSupport staff with daily tasks and ensure clear communication.Report performance issues, concerns, or training needs to management.Help maintain positive staff morale and teamwork across departments.Maintenance & Lodge StandardsIdentify and report maintenance issues promptly.Ensure all guest areas, rooms, and public spaces meet lodge presentation standards.Follow lodge safety, hygiene, and operational protocols.

Qualifications

• Matric / Grade 12 (essential).
• Hospitality certificate, lodge training, or tourism qualification (advantageous).
• First aid certificate (advantageous, especially in game lodge environments).
• Valid driver’s license (an advantage for remote properties).

Experience

• 1–3 years experience in a lodge or hospitality environment.
• Experience in guest relations, front-of-house, or multi-department support roles.
• Safari lodge experience beneficial but not required.

Technical Skills

• Strong customer service and hosting abilities.
• Basic admin skills, including record-keeping and reporting.
• Knowledge of lodge operations and hospitality standards.
• Ability to multitask and adapt across departments.
• Familiarity with reservation systems (e.g., NightsBridge, Semper) is a plus.

Core Competencies

• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Ability to remain calm under pressure and handle unexpected challenges.
• Flexibility to assist in different areas as needed.
• Problem-solving skills and initiative.

Personal Attributes

• Friendly, approachable, and guest-focused.
• Energetic and willing to help wherever needed.
• Professional, reliable, and trustworthy.
• Well-presented with a positive, can-do attitude.
• Comfortable working in remote lodge environments.