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Creative engagement Specialist

Western Cape
Salary: R18 000.00 - R20 000.00 Per Month (Negotiable)
Job Type: Permanent
Sectors: Call Centre
Reference: 2324327

Apply before Jan 26 2026 | 52 Days left

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Vacancy Details

Employer: Callforce Direct

About the Role

We are seeking a Creative Engagement Specialist who combines exceptional storytelling skills with the ability to build and manage online communities while delivering outstanding customer experiences. This role bridges content creation, community strategy, and customer query resolution, ensuring brand consistency and operational excellence.

Key Responsibilities

Content & Community Engagement

Develop and implement creative content strategies across social platforms.

Craft compelling posts, blogs, and scripts for videos and podcasts.

Moderate conversations and respond to comments, fostering positive engagement.

Act as a brand advocate and maintain a consistent tone of voice.

Monitor trends in online community tools and identify opportunities for growth.

Customer Authentication & Resolution

Conduct outbound authentication calls for social media queries.

Resolve customer issues promptly and escalate only when necessary.

Ensure compliance with data privacy and regulatory standards.

Collaboration & Continuous Improvement

Design and support teams for seamless execution.

Analyse engagement metrics and community sentiment to optimise strategies.

Provide insights to enhance customer journeys and reduce escalations.

Required Skills

Social Media: 1 to 2 years
Content Creation: 2 to 3 years
Posts And Blogs : 2 to 3 years

Candidate Requirements

Excellent written and verbal communication skills.

Strong understanding of social media platforms and community dynamics.

Experience in community management and customer engagement.

Familiarity with CRM systems and social management tools.

Analytical mindset with the ability to interpret data and trends.

Ability to work under pressure and adapt in a fast-paced environment

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About Callforce Direct

Since our establishment in 2000, callforce has developed a sound reputation for providing outsourced people solutions that allow our clients to enjoy a number of operational and financial benefits. We combine our HR expertise with the knowledge of our client's environment to design, implement and manage outsourced people solutions, resulting in improved business performance for our clients.

We provide a range of standalone services or a combination thereof, based on your needs:
Permanent Recruitment, Flexible Staffing, BPO Services, Specialist SWAT Teams, ShadowMatch Assessments, HR Management, IR Management, Payroll Services and Workforce Management

A key component of our success has been maintaining strategic relationships with our clients by developing expertise of their environment, challenges and other needs, thereby ensuring that we deliver consistently. We provide our clients with a devoted team of professionals who play a vital role in assisting them in meeting their operational and strategic objectives. This is the reason why so many industry leaders have chosen to collaborate with Callforce.

Our Mission:
Callforce wants to improve the lives of the South African people by supporting sustainable job creation throughout the country, which promotes economic development in Africa and empowers people to grow. Our purpose is to help people to grow beyond their wildest dreams. This is what drives us and makes us proud to be Callforce!

Our Values:
People always come first at Callforce
We embrace change and innovation
We value open transparent communication
We believe in the power of teamwork
Our flexibility sets us apart