- Johannesburg
- Salary: (Negotiable)
- Job Type: Permanent
- Sectors: General
- Reference: 78560
Vacancy Details
Employer: Unique Personnel
Purpose
To provide field service support to dealers and contractors, by effectively resolving problems related to equipment faults, installation challenges, service problems and technical training in a way that enhances company brand as being customer focused.
Key responsibilities for this position include, but are not limited to:
Field service support and supervision of all company equipment installed base for South Africa, [Export Countries Upon Request]
Commissioning of all MULTI V System installations as installed by responsible dealer/s
Management and attention of all site call-outs, equipment failures and fault trips4Accurate and professional reports for all commissioning and site work
Academy management and training of all course material to attending students
LATS Design of all MULTI V System tenders and enquiries
Technical rectification in liaison with Engineering Support in company
Manage client technical questions, queries, incoming via sms or mobile
Auditing of all equipment installations performed by Dealer Network where any unit failures may occur
1Installation supervision, [MULTI V Systems], where necessary
1Upon request only by the AE Division to support The Engineering Team with Mechanical Consultant visits and projects, [South Africa and Export Countries]
Supervise B2B Team according to company policies
To provide field service support to dealers and contractors, by effectively resolving problems related to equipment faults, installation challenges, service problems and technical training in a way that enhances company brand as being customer focused.
Key responsibilities for this position include, but are not limited to:
Field service support and supervision of all company equipment installed base for South Africa, [Export Countries Upon Request]
Commissioning of all MULTI V System installations as installed by responsible dealer/s
Management and attention of all site call-outs, equipment failures and fault trips4Accurate and professional reports for all commissioning and site work
Academy management and training of all course material to attending students
LATS Design of all MULTI V System tenders and enquiries
Technical rectification in liaison with Engineering Support in company
Manage client technical questions, queries, incoming via sms or mobile
Auditing of all equipment installations performed by Dealer Network where any unit failures may occur
1Installation supervision, [MULTI V Systems], where necessary
1Upon request only by the AE Division to support The Engineering Team with Mechanical Consultant visits and projects, [South Africa and Export Countries]
Supervise B2B Team according to company policies
Candidate Requirements
Required Qualifications and ExperienceMinimum 5 years’ experience in HVACR (Heating Ventilation Air Conditioning Refrigeration) Systems operation and control
Microsoft Office (MS Word, Excel and PowerPoint), CAD or/and Revit is an add-on.
Required Competencies:
Highly motivated with a focus on customer satisfaction.
Problem solver.
Excellent communication skills with the ability to maintain happy customers.
Honesty, integrity and ethical conduct at all times
Passionate and self-driven
Communicate effectively, both orally and in writing
Able to attend to customers request on a short period or no period at times.
Walk an extra mile to ensure the work is done in the stipulated time.
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