Intake and Reception Representative

Gauteng Remote
Salary: Market Related
Job Type: Permanent
Sectors: Call Centre Health & Safety Soft Skills
Benefits: Training Contract, Vacation,Professional Growth
Reference: 2324105

Apply before Jan 25 2026 | 52 Days left

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Vacancy Details

Employer: Anchora

To begin your application, please fill out this form:

https://forms.monday.com/forms/ae9b620e4f5dfc351a5838bdd23672be?r=use1

Our client is dedicated to empowering lives through ABA therapies. Their mission is rooted in a profound commitment to enhancing the potential of individuals and fostering positive change within our communities. They believe in the transformative impact of personalized ABA therapies. Client's unwavering goal is to create a nurturing and supportive environment that nurtures growth, development, and progress for individuals of all ages and abilities.

Responsibilities:

Intake:

Call doctors’ offices to offer ABA services and attract new clients to the agency.
Process patients referred directly by health insurance providers.
Verify and process patients’ basic personal information.
Confirm patients’ health insurance eligibility.
Communicate directly with insurance companies when necessary.
Process patients from leads received through the agency’s website.

Reception:

Answer incoming calls efficiently, ensuring high-quality resolution and maintaining a strong answer rate.
Transfer calls to the appropriate department whenever necessary.

Required Skills

English: 3 to 4 years
Tech-Savvy: 2 to 3 years
Written And Communication Skills: 3 to 4 years

Candidate Requirements

Requirements:

Proven ability to build and maintain strong, trust-based relationships with clients, candidates, and internal teams.
Excellent verbal and written communication skills
Ability to work remotely Monday-Friday, 9am-6pm EST
Demonstrated experience in recruitment processes
Strong organizational skills with the ability to manage multiple tasks
Self-motivated, proactive, and capable of working independently with minimal supervision.
High level of empathy, professionalism, and a customer-centric approach in all interactions.
Tech-savvy, with the ability to quickly learn and effectively use various digital tools, platforms, etc.
Good command of English (spoken and written).
Comfortable conducting phone calls, consultations, and follow-ups with confidence and professionalism.
Demonstrated leadership skills, including the ability to guide, motivate, or mentor team members when needed.