- Germiston
- Salary: Market Related
- Job Type: Permanent
- Sectors: Construction Mining Trades & Services
- Benefits: Medical Aid Pension Bonus Training Parking Travel Allowance Maternity Leave
- Reference: 7716
- Employment Equity Position
Vacancy Details
Employer: Komatsu South Africa (Pty) Ltd.
- Horizon Planning, Human Capital Management, Financial Management, Contracts/Supplier Management, Corporate Governance, Liaison- and Change Management, Continuous Leadership Development
- Networks, builds and maintains sound business relationships with customers
- Participates in the unit sales process in support of the Product Sales Representative and in conjunction with head office functions (Marketing & Sales, Pricing, Product Support, Mining department, etc.)
- Monitors market trends and analysis business opportunities with a view to maximising parts and equipment sales potential
- Monitors and approves steps in the unit sales process and monitors quality of service
- Reports on sales vs budget, problems, issues and continuous improvement issues
- Participates in and approves maintenance planning activities
- Manages the overall servicing process
- Manages and assumes accountability for correct job costing information
- Authorises credit notes and re-work
- Reports on service, costs and warranties
- Manages the parts sales process and authorises the parts obsolescence (scrapping) process
- Checks compliance to stock count policy & procedure and reviews stock reports
- Checks the safeguarding of assets
- Monitors issues with emergency- and back orders and resolves bottlenecks and delays
- Reviews Parts Variance Reports, Credit Note Reports, Parts Obsolescence Reports & makes decisions
- Collates and reports on parts data – metrics, budget vs actual, problems and issues & availability
- Plans work and resource allocation in physical warehouse
- Manages the warehouse function for the branch
- Assumes accountability for the correctness of data entry with regard to inbound-, outbound- and stock storage and counting activities
- Manages the Product Support function for the branch
- Provides feedback to centralised product support on machine trends, data and or other issues which may impact improvements/customer satisfaction.
- Manages and controls expenditure
- Monitors the quality of supplier services and providing feedback if unsatisfactory
- Liaises/negotiates with suppliers
- Reporting to management on branch profitability, plan vs actual and explanations for variances or outstanding issues
- Maintains and enables a physical environment conducive to productivity and a positive image
- Manages branch offices and branch assets
- Monitors the safe usage of company vehicles & assets
- Conducts regular inspections on offices, buildings, parking areas, warehouses and yards and arranges for maintenance, fixes as required
- Recommends and obtains approval for upgrades and maintenance
- Monitors, controls and reports fixed costs vs budget
Required Skills
- Budgeting
- Operations Management: 3 to 4 years
- People Management Skills And Experience: 3 to 4 years
- Technical Support Management: 8 to 9 years
Candidate Requirements
Qualifications
Business related diploma/qualification (NQF level 6 or higher)
Experience:
- 8 years’ or more experience in the construction and mining industry servicing multiple customers and managing an operational function with technical service support.
- 3 years operational management experience.
- Experience in the management of technical staff, business experience in customer liaison management, service level/contractual agreements, decision making and problem resolution in mining and construction industry (essential), financial management with regard to profitability and cost control, inventory management and reporting.
Specific knowledge requirements:
- ISO 9001/14001,
- OSHAS 18001,
- Occupational Health and Safety Act,
- Fundamentals of Labour Relations act,
- MS Word (High proficiency), MS Excel (High proficiency), MS Project & Outlook (High proficiency) MS PowerPoint (High proficiency),
- Valid Driver’s License (essential)
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About Komatsu South Africa (Pty) Ltd.
We build machines to answer the needs of society. For more than a century, our brand has been synonymous with connection to community. It guides everything we do, from the ways we think about innovation, to how we hire and train new employees around the world, and how we build relationships with our customers.
In 1921, Meitaro Takeuchi founded our company in the town that shares our name. He did so to provide work for the local community after the closure of a nearby copper mine.
Today, we have come a long way from where we started. We have evolved into a truly global company with a diverse workforce comprised of different nationalities and beliefs. And it’s by harnessing the potential of all our different talents and unique perspectives that we push ourselves further.
We explore and help advance the boundaries of technology, developing smart construction equipment and autonomous mining trucks, creating underwater electric bulldozers and even conceptualizing an excavator capable of operating on the moon. Our products and solutions directly support industries essential to the ongoing development of modern societies and everyday life.
For our core customers in forestry, construction and mining, we make big machines that take on even bigger challenges, gentle giants answering the needs of society.
We believe that when people are united by a common goal, the truly remarkable happens. In communities across the globe, we find purpose in creating value through manufacturing and technology innovation to empower a sustainable future where people, business, and our planet thrive together.
Harnessing our collective expertise to go further, we stay true to our brand promise: Creating value together.
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