Role Summary

Reporting to the Customer Service Team Leader 
Container Cranes, the Field Service technician 
Commissioning is responsible for overseeing the commissioning, testing, and handover of company STS, RTG & RMG Cranes.
This includes managing on-site commissioning activities to ensure cranes are operational, meet customer specifications, and are handed over
In addition, the role involves providing field service support, troubleshooting, and maintenance for cranes.
The Commissioning Engineer will collaborate closely with internal teams and customers to ensure project deliverables are met, technical issues are resolved efficiently, and client satisfaction is maintained. Regular travel is a key component of this position.

 
Accountabilities / Key Performance Areas

Commissioning & Handover of STS, RMG & RTG cranes
Technical Problem solving
Customer support & Training
Collaboration and reporting
Compliance & Safety

 
Primary Responsibilities (but not limited to)Commissioning Responsibilities:

Represent the company on-site as a member or leader of the commissioning team.
Collaborate with design, production, service, and installation departments to ensure seamless commissioning.
Oversee on-site commissioning after installation.
Manage the commissioning, testing, and successful handover of cranes to customers.
Complete all testing procedures and finalize handover documentation in line with project requirements.
Prepare and present comprehensive technical reports post-project completion.
Execute the following commissioning activities:
Start-up, verification, and optimization of hardware systems.
Calibration and testing of variable speed inverter drives up to 1 MW.
Testing, verification, and debugging of PLC software systems.
Conducting handover and performance testing of completed machines.
Providing training and support to customer personnel on crane operation and maintenance.

Field Service Responsibilities:

Perform troubleshooting and repairs of mechanical, electrical, and control system issues on cranes.
Conduct routine maintenance, diagnostics, and software updates to ensure optimal crane performance.
Respond promptly to customer calls for on-site technical support or emergency breakdowns.
Ensure that all repairs and services comply with company standards and safety regulations.
Maintain accurate records of service reports, parts usage, and customer interactions.
Act as a liaison between customers and the company, providing feedback for continuous product improvement.
Provide guidance and mentoring to junior technicians on-site.
Assist in evaluating and improving service and maintenance protocols.