UX/UI Designer

Location: Cape Town
Department: Product Management
Reports to: Head of Product

About the Role

We’re looking for a UX/UI Designer to join our growing product organization and take the lead in crafting exceptional user experiences across our digital ecosystem.

As a UX/UI Designer, you’ll own the end-to-end design process (from discovery to delivery) translating complex business challenges and user insights into elegant, intuitive, and scalable design solutions. You’ll collaborate closely with Product Managers, Product Owners, and Engineers to ensure our products are not only functional but also delightful, accessible, and impactful.

You’ll play a key role in shaping our design standards, mentoring junior designers, and driving design excellence across teams.

Key Responsibilities

User Research & Discovery

• Lead discovery efforts to understand user needs, motivations, and behaviors through interviews, journey mapping, and usability testing.
• Synthesize insights into actionable design opportunities that align with business and product strategy.
• Collaborate with Product Managers to validate hypotheses and define the experience vision for each product initiative.

Design & Prototyping

• Design end-to-end user experiences across web and mobile platforms, from low-fidelity concepts to polished, high-fidelity prototypes.
• Apply best practices in UX, visual hierarchy, interaction design, and accessibility to ensure designs are inclusive and effective.
• Create and maintain reusable design systems and component libraries to drive consistency and scalability across products.
• Use analytics and feedback loops to iterate and continuously improve the user experience.

Collaboration & Delivery

• Partner with Product Owners and Engineers throughout the product lifecycle to ensure design intent is executed accurately in development.
• Participate in design critiques, sprint ceremonies, and product demos.
• Provide design leadership by guiding visual and interaction direction for complex projects.
• Contribute to team-wide design documentation, frameworks, and playbooks.

Continuous Improvement

• Stay ahead of emerging trends, technologies, and tools within UX/UI design.
• Champion user-centered design principles across the organization.
• Mentor and support junior designers, fostering a culture of learning and design excellence.
• Continuously refine processes, tools, and workflows to improve design quality and speed of delivery.

What Success Looks Like

• Intuitive, accessible, and visually cohesive designs that improve user satisfaction and business performance.
• Clear, consistent design documentation and collaboration across Product and Engineering.
• Increased adoption and usability driven by data-informed design decisions.
• Positive design culture and uplift in design standards across the product organization.

Skills & Qualifications

• 6+ years of professional experience in UX/UI or Product Design.
• Proven track record designing and shipping high-quality digital products across web and mobile.
• Strong portfolio showcasing UX strategy, visual design excellence, and measurable product impact.
• Advanced proficiency in Figma, FigJam, and modern prototyping tools.
• Experience conducting and applying insights from user research, usability testing, and data analytics.
• Strong understanding of design systems, interaction design, and accessibility standards (WCAG).
• Familiarity with Agile or Lean product development practices.
• Excellent communication, collaboration, and stakeholder management

You’ll Thrive in This Role If You…

• Are passionate about crafting human-centered digital experiences that make an impact.
• Think strategically and connect design decisions to broader product and business goals.
• Enjoy collaborating across disciplines to deliver seamless, end-to-end product experiences.
• Are detail-oriented yet comfortable operating at a conceptual and strategic level.
• Thrive in a fast-moving environment that values experimentation, learning, and iteration.