- Western Cape
- Salary: R18 000.00 - R20 000.00 Per Month
- Job Type: Permanent
- Sectors: Call Centre
- Reference: 2323484
Vacancy Details
Employer: Callforce Direct
Key Responsibilities:
Manage a team of inbound or outbound sales agents selling life and legacy, funeral, or short-term insurance products.
Drive the achievement of daily, weekly, and monthly sales targets (e.g., conversions, policy activations, premium targets).
Monitor real-time performance metrics including talk time, adherence, QA scores, and sales compliance.
Conduct regular coaching sessions, call listening, and performance feedback to improve agent capability.
Ensure 100% compliance with regulatory frameworks during all sales processes.
Collaborate with QA, Training, and Compliance departments to ensure quality and policy alignment.
Handle escalations from agents and clients, ensuring a professional and compliant resolution.
Maintain accurate records of team performance and prepare reports for management and client reviews.
Assist in recruitment, onboarding, and mentoring of new sales agents.
Drive motivation, engagement, and recognition initiatives within the team.
Required Skills
- Sales: 3 to 4 years
- Team Leader: 2 to 3 years
Candidate Requirements
Minimum Requirements:
Education:
Matric / Grade 12 (essential)
FAIS accredited (RE5) – advantageous
Clear Crim and ITC
Experience:
2+ years’ experience in a BPO or call center environment on an insurance sales campaign
Strong knowledge of regulatory requirements
Proven track record in exceeding sales targets through team leadership.
1 person has applied for this job. 205 people have viewed this job.
About Callforce Direct
Since our establishment in 2000, callforce has developed a sound reputation for providing outsourced people solutions that allow our clients to enjoy a number of operational and financial benefits. We combine our HR expertise with the knowledge of our client's environment to design, implement and manage outsourced people solutions, resulting in improved business performance for our clients.
We provide a range of standalone services or a combination
thereof, based on your needs:
Permanent Recruitment, Flexible Staffing, BPO Services, Specialist SWAT Teams,
ShadowMatch Assessments, HR Management, IR Management, Payroll Services and
Workforce Management
A key component of our success has been maintaining strategic relationships with our clients by developing expertise of their environment, challenges and other needs, thereby ensuring that we deliver consistently. We provide our clients with a devoted team of professionals who play a vital role in assisting them in meeting their operational and strategic objectives. This is the reason why so many industry leaders have chosen to collaborate with Callforce.
Our Mission:
Callforce wants to improve the lives of the South African people by supporting
sustainable job creation throughout the country, which promotes economic
development in Africa and empowers people to grow. Our purpose is to help people to grow beyond
their wildest dreams. This is what
drives us and makes us proud to be Callforce!
Our Values:
People always come first at Callforce
We embrace change and innovation
We value open transparent communication
We believe in the power of teamwork
Our flexibility sets us apart
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