Job Purpose

To Drive and grow market share (including exports and sales) of a product by Brand and SKU and related services to existing customer base to ensure optimal levels of satisfaction is achieved, and hunting for new customers and opportunities.

 
Key Performance Areas

Achieving Sales Targets and Market share (40%)
2Stock Management (5%)
Debtors (10%)
Document Control, Administration and Reports (10%)
Governance (5%)
Stakeholder Management and Customer retention (20%)
People Management (5%)
Financial Management (5%)

 
Key Performance Areas
Achieving Sales Targets and Marker share (40%)

Develops and implements an action plan to meet the strategic goals / export strategy, aligned with Export Manager and Strategy.
Adheres and monitors all the applicable policies and procedures governing the export/ distribution relationship to ensure good business practice and compliance.
Conducts bi-weekly SBO meeting with Export Manager on status of new business.
Identifies and targets new business and prepare a business case.
Introduces new marketing and promotion ideas and ensures alignment with the Company Marketing strategy.
Business & action plans developed, implemented and aligned with Export strategy.
Ensure and drives Market share growth by Brand as per Export Strategy.
Business- and best practice methodology applied.
Governance and compliance assured.
Providing Opposition and Market feedback.
Progress reporting in a timely manner to applicable stakeholders.
Marketing initiatives presented and implemented (aligned with Company marketing strategy).

Stock Management (5%)

Monitors buying patterns of all customers to assist in the forecasting of stock requirements monthly.
Ensures proper planning and monitoring of consignment stock in line with stock movement.
Assists the customer in managing own stock levels and mix.
Liaises with Warehouse on an ongoing basis to ensure optimal availability of stock to resolve any outstanding queries.
Trend analysis of buying patterns to enable forecasting.
Consignment stock monitored / plan in place.
Proposed customer plan to monitor / manage stock levels.
Systems and procedures in place to monitor stock availability accurately.
Claims process compliant with the necessary company policies and procedures.

Debtors (10%)

Co-responsible with debtors for effective, timeous collection of outstanding debtors’ monies.
Collaborates with and ensures that all debtors are within their agreed terms and helps in resolving customer queries.
Pro-actively manages customers with potentially high risk for the Company and liaises with debtors in respect of any action planning that needs to be done.
Communicates with Customers regarding credit terms, statements and payments 
Terms and agreements complied with.
Risk mitigating procedures and measures in place and enforced.
Company assets maintained and protected in accordance with company policies and procedures.
Loss / damage control measures in place.

 
Document Control And Administration (10%)

Ensures all relevant permits are valid and renewal requests are actioned in a timely manner, in conjunction with Export Administrator.
Canvasses and opens new customer accounts based on their viability as future customers.
Assists with the credit application process.
Provides the customer with stands, P.O.S.
Material and claims procedure training.
Updates customer database by providing new information regarding new customers and/or updating existing information.
Monthly calling cycles to be prepared prior to the start of the month.
Call sheets to be compiled for each customer and updated after each visit.
Ensures that call sheets are compiled for each customer and updated after each visit.
Documentation accurate and processed in a timely manner.
Accounts available.
Training conducted.
Customer information captured on database – in a timely and accurate manner.
Administration and document control system in place.
Updates and records maintained.

 
Governance (5%)

Monitors the operation of controls and procedures in order to ensure the integrity of company.
Identifies and monitors departmental risks.
Develops and maintains a risk register, as well as a system to monitor the dispositions of results communicated to management.
Implements action plans to address internal and external audit findings, continuously monitor progress against these plans.
Ensures compliance with relevant legislation and policy frameworks within functional area to prevent fruitless, wasteful and irregular expenditure.
Policies and procedures developed and implemented.
Outsourcing contract in place and renewed as per SLA.
Compliance with applicable legislation and regulations.
Risk prevention measures in place.
Incident reports.

Stakeholder Management and Customer Retention (20%)

Establishes and maintains effective working relationships through collaboration with stakeholders and relevant interests.
Represents company in meetings with Customer
Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with company core values.
Provides advice and guidance to Management on internal stakeholder related matters.
Implements and monitors the stakeholder management system.
Customer complaints attended to in a timely manner.
Stakeholder / customer satisfaction index.
Compliance with applicable legislation and regulations.
Problem resolution in a timely manner (comebacks minimized).
SLA requirements upheld.
Manages relationships in accordance with policies, procedures and legal requirements

People Management (5%)

Monitors and measures performance of internal and external service providers.
Identifies areas of development and draws up action plans to address poor performance.
Sets performance objectives for Internal and External service and support teams.
Adheres to implementation of the HR policies within the division.
HR Policies in place and adhered to.
Performance contracts in place.
Performance appraisal sessions held.
Performance objectives set and achieved.
Feedback received from employees.
Training and development plans in place.
ER matters attended to.

Financial Management (5%)

Contributes to the budget preparation process.
Ensures the effective, efficient, economical and transparent use of financial and other resources.
Monitors expenditure against budget and ensures spending occurs within budgetary limits and company financial guidelines, report deviations to direct Manager.
Explores opportunities to reduce costs.
Budget prepared and implemented.
Cost saving initiatives presented and implemented.
Waste prevented and expenditure minimized.
curbing unnecessary expenses.
Reduces operational costs by optimizing