Duties

Key Account Management

·        Manage and grow relationships with key group clients headquartered in Gauteng/ Cape Town.

·        Serve as the primary point of contact for all account-related queries and escalations.

·        Ensure smooth coordination of group activities, including rollouts, upgrades, migrations, refreshes, and supplementary product deployments.

Sales Growth & Upselling

·        Achieve monthly and annual sales and upsell targets.

·        Identify opportunities for new and supplementary product offerings within existing accounts.

·        Increase our client’s market share within assigned accounts and the region.

New Business Development

·        Source and secure new franchise groups in the region.

·        Build strong relationships to generate ongoing business and referrals.

Customer Service Excellence

·        Deliver exceptional service and resolve issues promptly.

·        Maintain positive relationships that reinforce our client’s reputation for reliability and innovation.

Operational Coordination

·        Oversee new store openings, system upgrades, and refresh projects for group accounts.

·        Collaborate with internal teams to ensure all project milestones are met according to client timelines and GAAP standards.

Administrative Accuracy and Reporting

·        Update all sales activities, opportunities, and client information in Salesforce daily.

·        Submit accurate reports, forecasts, and feedback on time.

Teamwork and Collaboration

·        Work closely with the Regional Sales Manager and cross-functional teams to ensure client satisfaction and operational efficiency.

Contribute to a positive, performance-driven team culture.