PURPOSE OF THE ROLE

The End-to-End Sales Consultant is responsible for managing the full sales cycle — from lead generation and prospecting, through to product presentation, closing, onboarding and post-sale follow-up. The role requires a confident communicator with strong customer engagement skills, excellent product knowledge, and the ability to consistently meet and exceed sales targets.

DUTIES OF THE ROLE

1. Lead Generation & Prospecting

• Source and qualify new leads through outbound calling, digital channels, referrals, and follow-ups.
• Maintain an active pipeline of potential clients.
• Conduct initial needs analysis to understand customer requirements.

2. Sales Presentation & Product Demonstration

• Present and position products or services effectively to prospective customers.
• Provide accurate product information and tailor solutions to individual customer needs.
• Handle objections professionally and confidently.

3. Closing Sales

• Prepare and present proposals or quotations.
• Negotiate pricing and contract terms within company guidelines.
• Secure signed agreements and convert leads into sales.

4. Customer Onboarding

• Guide customers through the onboarding process to ensure successful activation.
• Coordinate with internal teams (operations, support, finance) for smooth setup.
• Maintain accurate documentation and compliance requirements.

5. Post-Sale Support & Relationship Management

• Follow up with customers to ensure satisfaction and resolve concerns.
• Identify opportunities for upselling or cross-selling.
• Build long-term customer relationships to support retention and portfolio growth.

6. Reporting & Administration

• Maintain up-to-date CRM records.
• Submit daily/weekly sales reports and pipeline updates.

Track performance against individual and team targets.

QUALIFICATIONS/EDUCATION and EXPERIENCE:

• Matric or Equivalent qualification
• Minimum 2 years’ proven experience in full-cycle sales (B2C or B2B)
• Call Centre environment sales experience in a UK Campaign is advantageous
• Proven Sales development or Business development experience.
• Ability to work in UK hours

CORE SKILLS AND COMPETENCIES

• Proactive and self-motivated
• Energetic and target-driven
• Professional and customer-orientated
• Adaptable to changing business needs
• Strong work ethic and accountability