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Control Room Operator (Tier 1)

South Africa
Salary: Market Related
Job Type: Permanent
Sectors: IT
Reference: JHB007345/TS-JH

Apply before Dec 14 2025 | 8 Days left

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Vacancy Details

Employer: Dante Group (Pty) Ltd

Our client is looking for a Control Room Operator (Tier 1) based in Tygervalley, Cape Town to join their team.Salary is R18 500 per month depending on experience

Minimum requirements:

1+ years of experience in a Control Room, IT Helpdesk, or Technical Support role
Zabbix Certified Specialist (For system monitoring). Or (Equivalent Monitoring Tools)
CompTIA A+ (Technical support fundamentals). Or (Equivalent IT Support Certifications)
Strong knowledge of incident monitoring, system troubleshooting, and report logging
Familiarity with IT infrastructure, network basics, and ticketing systems
Proficiency in using control room monitoring tools and Microsoft Office

Key responsibilities:

Real-time System Monitoring & Incident Response

Monitor network systems, weighbridges, security systems, and IT infrastructure
Identify and escalate issues related to connectivity, software failures, and operational disruptions
Proactively detect and log site failures, network downtimes, or security alerts
Respond to critical alarms and system events with urgency and accuracy

Technical Support & Troubleshooting

Act as first-line support for operational and IT-related issues
Troubleshoot basic hardware, software, and network connectivity problems
Provide remote assistance to on-site teams when required
Escalate unresolved technical issues to Tier 2 Support

Incident Logging & Reporting

Log all incidents, requests, and system anomalies
Maintain shift reports, weighbridge logs, and hourly monitoring records
Escalation of critical issues based on SLA guidelines
Assist in data validation, report accuracy, and process improvement initiatives

Communication & Coordination

Serve as the communication hub between Tier 1, Tier 2, and on-site teams
Conduct structured shift handovers to ensure operational continuity
Coordinate with security personnel, network engineers, and IT teams as needed

Compliance & Standard Operating Procedures (SOPs)

Ensure strict adherence to security protocols and operational SOPs
Maintain confidentiality of sensitive site and network information

Consultant: Thandi Speelman - Dante Personnel Johannesburg
Apply via our website www.dantesa.co.za

If you do not hear from us within 5 days, please accept that your application was unsuccessful

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About Dante Group (Pty) Ltd

Danté Personnel Recruitment (Pty) Ltd, established in 1996, is a national leading recruitment-consulting firm. We offer specialized services to effectively manage the entire recruitment process, for companies based in South Africa and abroad. We service different Business diversities like Mining, Engineering, Technical, Information Technology and Finance.

Our exclusive database of candidates, for all various business verticals, is valuable tool to start the recruitment process. We take up the challenge in finding the right candidate through our extensive network of resources and understanding of the hiring trends.
Our expertise lies in identifying and selecting candidates at all positions, especially middle and senior management. We take pride in our ability to provide all your human resource requirements.