We are seeking a Junior Technical Support Technician to provide day-to-day IT support and ensure smooth operation of all company technology systems. The ideal candidate is a hands-on, proactive problem solver with a solid understanding of Microsoft 365 administration, cPanel, networking, and general IT troubleshooting.

This is a junior-level role suitable for a candidate with foundational IT experience who is eager to grow within a dynamic, fast-paced environment.

Key Responsibilities

• Microsoft 365 Administration
• Manage user accounts, mailboxes, Teams, SharePoint, and security permissions.
• Assist with tenant configuration, licensing, and data protection compliance.
• Website & Hosting Administration
• Maintain and troubleshoot websites hosted on cPanel.
• Liaise with hosting providers and domain registrars.
• Perform updates, backups, and ensure uptime monitoring.
• Network Setup & Support
• Configure and maintain LAN/WAN connections, routers, and switches.
• Perform basic cabling, Wi-Fi setup, and connectivity troubleshooting.
• Technical Support & Troubleshooting
• Provide remote and on-site support for computer, printer, and network issues.
• Diagnose and resolve hardware, software, and connectivity problems.
• Install and configure operating systems and standard company applications.
• Vendor & Third-Party Liaison
• Communicate with ISPs, hardware vendors, and other external suppliers.
• Log and track support calls with third parties until resolution.
• IT Asset & System Management
• Keep an up-to-date inventory of hardware and software assets.
• Support with procurement, setup, and lifecycle management of IT equipment.
• Security & Maintenance
• Monitor antivirus, backups, and system updates.
• Report potential security vulnerabilities and assist with preventive measures.
• Documentation & Reporting
• Record all support requests, resolutions, and system configurations.

Maintain internal IT documentation and contribute to the company knowledge base.