To be professional and customer service-oriented and oversee daily operations at our store. As the store manager, you will supervise the operational and organisational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies.

The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.

• Drive and monitor sales performance (UPT, ATV, and turnover).
• Lead by example and support staff to achieve individual and team sales targets. 
• Provide coaching to deliver exceptional in-store customer service.
• Identify sales trends through market and area analysis and communicate findings to the
  regional manage.

• Conduct regular staff training and team meetings, keeping attendance records.
• Ensure all team members are informed of company updates, procedures, and sales focus areas.
• Complete and manage staff rosters based on the store’s staffing requirements. 
• Monitor individual staff performance and conduct appraisals with developmental feedback.

eCommerce Operations & Order Fulfilment

• Accurately pick and pack customer orders in line with online sales and quality standards.
• Oversee the packing process to ensure damage-free and presentable orders.
• Monitor and manage the order queue and dispatch deadlines from eCommerce platforms.
• Use eCommerce systems (e.g., Shopify) to track and fulfil orders.
• Collaborate with the warehouse or courier providers for timely deliveries and returns handling.

Inventory Management

• Minimise shrinkage and ensure stock levels are accurate and well documented in the POS system.
• Receive and process stock deliveries same day, including tagging, steaming, and capturing.
• Organize the stockroom to facilitate timely replenishment and order processing.
• Perform weekly and monthly cycle counts, submitting verified reports.
• Place replenishment orders and ensure returns or transfers are processed promptly.

Operations Management

• Manage store opening and closing procedures, time and attendance, and daily operations.
• Reconcile daily cash-ups, investigate discrepancies, and report losses where needed.
• Monitor store expenses (stationery, cleaning, refreshments) within allocated budgets.
• Enforce company risk control procedures and loss prevention measures.
• Handle refunds, exchanges, and escalate complaints or unusual cases to operations.

Administration & Reporting

• Submit accurate and timely month-end reports (e.g., time sheets, sales dashboards, staff purchases).
• Maintain up-to-date training registers and compliance records.
• Utilise tools such as the manager's dashboard to track performance and operational data.

 SKILLS AND PERSONAL ATTRIBUTES

• Matric (compulsory), a relevant tertiary qualification is advantageous.
• Minimum 3 years’ experience in retail management, with exposure to eCommerce operations.
• Familiarity with eCommerce platforms such as (ie. Shopify)
• Strong leadership and team motivation skills.
• In-depth knowledge of retail operations, order fulfilment, and inventory control.
• Customer-focused mindset with excellent problem-solving ability.