Key Responsibilities:

Greet and assist patients with courtesy, both in person and on the phone
Register new patients and capture insurance details
Schedule and manage patient appointments, optimizing healthcare providers' time
Coordinate and confirm appointments via phone, email, or messaging
Handle appointment cancellations and rescheduling
Direct incoming calls and emails appropriately
Respond to patient and family inquiries with professionalism
Relay messages accurately and promptly to Health care professionals
Perform clerical duties like photocopying, faxing, filing, and office maintenance
Assist with typing clinical reports, motivation letters, and feedback reports
Process cash and credit card payments
Liaise with medical aids for authorizations and admissions
Maintain practice inventory, check stock levels, and place orders for supplies