How you'll role

An internationally focused marketing agency that specializes in providing services to the commercial real estate industry is looking for an energetic, creative Senior Account Manager who is passionate about what they do and isn’t afraid to share their ideas. You’ll have the ability to make a real contribution to our clients marketing strategy – if you’re hungry and not afraid of a little hard work.

What you'll do

Client Relationship Management

• Act as the primary point of contact for client

• Act in an advisory role to client

• Build and maintain strong, long-lasting client relationships

• Proven track record of managing and growing key client accounts in a digital marketing agency

• Conduct regular client meetings, including weekly status and Sales calls

• Handle tough conversations tactfully

• Timeously flag areas of concern or client dissatisfaction

Strategic Account Leadership

• Deep knowledge of the clients’ business objectives,

• Work alongside Head of Digital Strategy to develop tailored digital strategies and marketing plans to meet business objectives

• Deep understanding of the client industry and competitor landscape

• Ensure consistent planning, review, and alignment of all marketing activities against the strategy

• Confidently push back to client and internal stakeholders when activities do not align with overall strategy

Team Leadership and Development

• Act as a team leader and driving force of the client account

• Daily management and review of junior team member activities

• Actively participates in the mentorship and growth of junior team members

• Foster a collaborative and supportive team environment

Reporting and Insights

• Work alongside Discoverability team to ensure accurate and insightful

• campaign reporting

• Comfortable interrogating data and insights to ensure maximum value is delivered to client

• HubSpot lead and pipeline reporting

• Present campaign reporting and confidently answer client questions when needed

Operational Excellence

• Manage projects and campaigns from inception to completion, including development of project plans

• Urgency towards timelines and effectively manage timelines

• Always be on top of account organization and actively aware of the status of all projects

• Prioritize work based on urgency and importance, and consider impact on departmental workflows

• Ensure adherence to internal processes to drive efficiency and effectiveness

• Ensure the right resources are booked for a job

• Provide clear and detailed briefs including all deliverables, timelines, and budgets

Scope and Financial Management

• Strong financial acumen with experience budgeting and forecasting

• Retainer management and reporting

• Flag and resolve over- or under-utilization of retainer and incorrect time logging

• Make recommendations to improve scope misalignment

Knowledge and Skill Development

• Stay current with commercial real estate industry trends and emerging digital marketing trends and technologies

• Clear understanding of company verticals and solutions to effectively deliver services to client and identify opportunities to upsell.

• Proactively drive self-development