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Retail Store Manager

Cape Town
Salary: Market Related
Job Type: Permanent
Sectors: Retail Sales Management
Reference: SW005944/JM

Apply before Jan 12 2026 | 31 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

My client, an upmarket international concern within the retail sector, has a vacancy at their Sea Point, Cape Town branch for a Retail Store Manager. The successful candidate will have Matric (or above) qualification and 2 years’ experience in a Retail or Customer Focused environment with Line Management responsibilities.

Main Purpose of the Role
Manage all aspects of running a store to ensure that sales targets are achieved, costs are controlled, employees are managed, and that excellent levels of customer care and service are always delivered.

The ideal candidate is also responsible for people management: working on the shop floor and being in constant contact with both customers and staff; ensuring staff give excellent customer service.

Key Responsibilities

Day to day management of all aspects of the store ensuring that it is trading effectively, that it is adequately staffed, and that customers’ needs are met. Dealing with any enquiries and complaints as appropriate.
Day to day management of employees including motivation, recruitment, attendance, welfare, training and development, according to company policies and employment laws, ensuring that relevant Retail and HR procedures are followed.
Liaise with Line Manager and the HR department with regards to any employee issues and inform them of any employee changes.
Plan, drive, and report on store sales, costs and business performance, according to company requirements, ensuring that all figures supplied are accurate and timely.
Follow the pricing policy set by the Company, and implement price changes when notified.
Liaise with the retail marketing team to plan, implement, and advertise local marketing events, including in store cookery demonstrations and other special events.
Ensure in-store displays and product merchandising meet the Company’s Visual Merchandising standards and guidelines.
Ensure cash and payment systems in-store are managed in accordance with the company’s procedures and policies at all times, and that employee and customer safety, is provided the uppermost priority.
Complete store administration and ensure compliance with all policies and procedures
Plan and implement shop merchandising, layout, and the customer traffic flow to maximise sales, customer satisfaction, appearance, and brand image, whilst observing health and safety requirements.
To manage selling and customer service activities and practises. Continually developing and improving all store personnel’s competence in customer care, to optimise and sustain sales performance, profitability, and customer satisfaction.
Ensure all employees receive effective, thorough and regular up to date training on the Company’s various products, procedures, policies and rules.
Ensure that in store stock levels are always maintained by implementing regular stock checks and ordering to agreed levels.
Carry out stock takes as directed ensuring that these are completed accurately and according to Company guidelines.
Manage the upkeep and condition of all equipment, fixtures and the fabric of all areas of the shop.
Ensure that the in-store IT- systems are used correctly, and that all store personnel receive adequate training to enable systems to run in your absence.
Ensure that all company and local security practices are followed
Commercial awareness, identifying local opportunities to advertise and promote your store.
Attend meetings and contribute to company strategy and policy making as required.
Develop personal skills and capability through ongoing training, as provided by the company.
Carry out from time to time and as directed, any other duties as required in addition to the above that will be both reasonable and within your capabilities.
Always ensure that you take care of your health and safety and that of others by complying with health and safety obligations, particularly by reporting promptly any defects, risks, or potential hazards.
Ensure all employees are thoroughly trained in the Health and Safety procedures of the store including manual handling and that risk assessments are carried out.
Carry out from time to time and as directed, tasks in addition to the above that will be both reasonable and within your capabilities.

Knowledge Required

Two years’ experience in a Retail or Customer Focused environment with Line Management responsibilities
Experience of driving retail sales and standards of customer service
Experience working for a quality brand in a retail environment

Skills & Qualifications

Matric (or above) qualification
Customer Service and maintaining standards
Selling and up-selling skills
Microsoft Word, Outlook and Excel skills to intermediate level
Interest in cooking

Other Information
Able to work retail trading hours (usual retail trading hours are from Monday to Sunday with occasional late evenings and public holidays).

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.