Manager: Customer Relationship Management

Gauteng
Salary: Market Related
Job Type: Permanent
Sectors: Engineering Manufacturing Mining
Benefits: Medical Aid Pension Training Car Allowance
Reference: 7897
Employment Equity Position

Apply before Jan 17 2026 | 43 Days left

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Vacancy Details

Employer: Komatsu South Africa (Pty) Ltd.

Key responsibilities

Component forecasting: Lead demand forecasting for remanufactured components, collaborating with branches and end users to ensure accurate forecasts for both new and returned components.
Customer-facing solutioning: In collaboration with the Supply Chain and Production manager develop and implement solutions for remanufactured offerings and post sale services
Customer queries & resolutions: Serve as the escalation point for all customer issues related to remanufactured products, ensuring rapid resolution and customer satisfaction, including warranty and quality concerns in collaboration with the quality assurance manager. Implement customer query ticketing system
Business development & sales tracking: Drive business development strategies to expand the remanufactured components market, identify new opportunities, and track sales performance.
Reporting & process improvement: Monitor and report on sales, customer satisfaction, and retention metrics. Propose and implement process improvements to enhance customer experience and operational efficiency.

Additional duties

Develop proactive strategies to achieve sales and cost management activities with respect to end-users.
Develop Reman Customer Relationship policies and procedures in conjunction with leadership.
Develop dashboards for KPI measurement in conjunction with Business Improvement Manager.
Perform data analytics to uncover trends, gather continuous improvement feedback at all levels, facilitate problem resolution
Participate in marketing and sales events specific to remanufactured components.
Monitor risk factors and trends in customer and product/service demand.
Draft and present management reports, trends, and project plans related to remanufactured components business development and sales opportunities

Required Skills

Forecasting: 5 to 6 years
Relationship Management: 8 to 9 years
Leadership Skills: 3 to 4 years
Business Development Manager: 5 to 6 years
Customer Relations Manager: 7 to 8 years

Candidate Requirements

ntroduction

Komatsu South Africa invites applications for an experienced Customer Relationship Manager to join the Remanufacturing department in Germiston. This role is pivotal in driving customer satisfaction, business growth, and operational excellence within the remanufactured components business.

Qualifications

Bachelor of Commerce Honours (NQF 8) (Essential)
Marketing Diploma (advantage)

Experience

A minimum of 8 years’ experience in customer relationship management in a large-scale manufacturing/engineering/earthmoving/automotive environment.
At least 3 years in a leadership role

Other Requirements

Valid driver’s license (Essential)
Microsoft Excel (Advanced)
Microsoft Word and PowerPoint (Intermediate)
SAP proficiency (Advanced)
Knowledge of ISO standards
Six Sigma methodology knowledge

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About Komatsu South Africa (Pty) Ltd.

We build machines to answer the needs of society. For more than a century, our brand has been synonymous with connection to community. It guides everything we do, from the ways we think about innovation, to how we hire and train new employees around the world, and how we build relationships with our customers.

In 1921, Meitaro Takeuchi founded our company in the town that shares our name. He did so to provide work for the local community after the closure of a nearby copper mine.

Today, we have come a long way from where we started. We have evolved into a truly global company with a diverse workforce comprised of different nationalities and beliefs. And it’s by harnessing the potential of all our different talents and unique perspectives that we push ourselves further.

We explore and help advance the boundaries of technology, developing smart construction equipment and autonomous mining trucks, creating underwater electric bulldozers and even conceptualizing an excavator capable of operating on the moon. Our products and solutions directly support industries essential to the ongoing development of modern societies and everyday life.

For our core customers in forestry, construction and mining, we make big machines that take on even bigger challenges, gentle giants answering the needs of society.

We believe that when people are united by a common goal, the truly remarkable happens. In communities across the globe, we find purpose in creating value through manufacturing and technology innovation to empower a sustainable future where people, business, and our planet thrive together.

Harnessing our collective expertise to go further, we stay true to our brand promise: Creating value together.