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IT Field & Support Engineer

Vanderbijlpark
Salary: Market Related
Job Type: Permanent
Sectors: Petrochemical IT Manufacturing
Reference: 2322097

Apply before Jan 17 2026 | 32 Days left

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Vacancy Details

Employer: Air Products South Africa (Pty) Limited

Job Title: IT Field & Support Engineer (PC & Networks)

Location: Vanderbijlpark
Department: Management Information Systems (MIS)
Reports to: MIS Operations Manager

Are you a dynamic and enthusiastic IT professional with a passion for hands-on problem-solving? Do you thrive in a role where no two days are the same, combining desk-based support with field visits to troubleshoot issues directly? If you are motivated to learn, grow your skills, and be the frontline hero for our IT infrastructure, we want to hear from you!

Air Products is seeking a dedicated IT Field & Support Engineer to join our Vanderbijlpark team. This role is perfect for someone who is eager to roll up their sleeves, provide excellent 1st line support, and become a crucial part of our technology operations.

Overview & Key Responsibilities

This role is the primary point of contact for all 1st line IT support, requiring a blend of technical skills, customer service, and a proactive, "can-do" attitude. You will be responsible for ensuring our hardware, software, and network systems run smoothly, providing support both remotely and in person across our facilities.

Key responsibilities include, but are not limited to:

Providing 1st Line support for Hardware, Software, Desktops, Laptops, Printers, and core systems (Microsoft AD, Exchange Online, Citrix, Cisco/Fortinet Networks, Telephony).
Mobile Device Management and 3G/VPN Support.
Providing 1st Line Security Support and basic administration.
Offering backup support to Senior Network/Server Engineers and the Service Desk.
Performing hands-on troubleshooting and support in the field, directly with end-users.
Ensuring compliance with all information security policies, governance, and facility safety procedures.

The Ideal Candidate

We are looking for a young, dynamic, and highly motivated individual who is:

Enthusiastic about IT with a particular passion for networks and hands-on technical work.
A quick learner, eager to acquire new skills and technologies.
Customer-focused and enjoys solving problems in person.
A reliable team player who can also work independently.

Candidate Requirements

Essential Requirements

Reliable personal vehicle and a valid driver's license are mandatory.
Matric with Mathematics.
A Diploma in Information Technology or equivalent.
A+ and N+ Certifications are mandatory.
MCSE / MS ITP Certification is essential.
ITIL Foundation Certification is advantageous.
4 to 6 years of practical experience in a similar IT support role, including:
- Support for Windows OS and MS Office suites (including Office 365).
- Administrative support for Windows Server (2008–2022), Active Directory, Exchange Online, Telephony, and Cisco/Fortinet Networks.
Proficiency in: MS SQL, MS Access, MS Visio, MS Projects, MS Office, various email platforms, web browsers, and JD Edwards.

How to Apply

Interested and qualified candidates are invited to submit their detailed CV to the Human Resources Department at Recruitment@airproducts.co.za.

Application Deadline: 29 November 2025

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About Air Products South Africa (Pty) Limited

Air Products South Africa manufactures, supplies and distributes a wide variety of industrial and specialty gas products to the Southern African region. Founded in 1969, the company has enjoyed consistent growth, establishing itself as an industry leader in the production of reliable, high quality gases. It is also an acknowledged thought leader in areas such as the sustainability of the industrial gas industry, and in supply chain management.

The company has grown rapidly, utilising its world-class production and distribution facilities throughout Southern Africa to become one of the largest supplier in the on-site and pipeline markets, as well as a leader in the bulk, cylinder, and specialty gas supply markets. Our fleet of cryogenic tankers and cylinder trucks provide reliable supplies of liquid and gaseous oxygen, nitrogen, argon, hydrogen and carbon dioxide to major companies in the steel, stainless steel, chemical, petrochemical and engineering industries. We also specialise in state-of-the-art blending technology, supplying gas mixtures of the highest purity and quality.

Our ISO 9001 listing is a foundation upon which our process of continuous improvement makes us a world-class gas supplier, adding value to our customers, products and services. The company is also ISO 14001 (Environmental Management), ISO 22000 (Food Grade Certification) accredited and 5 star NOSA rated, and is a frequent recipient of local and international industry safety awards. Our brand research reveals that the calibre of our people is the Air Products difference. Their integrity, understanding, and passion create the essence of our brand personality, and of Air Products as an organisation. While the positive qualities of our people may not be as tangible as an air separation plant or a cylinder of gas, our brand is implicitly understood as a vital part of the total value we offer to our customers.