A supervisory role to oversee and manage the operations and staff. Their key responsibilities will be to ensure that all processes, policies and systems are adhered to by the staff and that any deviations are reported immediately to the Store manager. Tasks include, but are not exclusive to:

• Ensuring that all staff are fully trained and understand the Standard Operating Procedures (SOP) and that there is strict adherence to these protocols.
• Ensure staff arrive on time for their shifts and after their breaks and that time keeping is recorded accurately in a register
• Ensure all administration and paperwork for the Store is submitted on time and accurately. It is essential to manage and check all administration is submitted correctly and accurately. If any errors are found, please ensure to notify your Store manager immediately as well as to train staff so that errors do not occur again.
• Ensure that staff are well presented and engaged while on duty
• Ensure that the standards of the Store are always maintained – display, cleanliness, stock neat and orderly etc.
• Ensure that daily banking is complete and correctly filed
• Ensure that daily duties are complete
• Ensure that stock takes are done accurately and as prescribed
• Ensure that stock takes are done daily and that variances are investigated and reported within 24 hours
• Ensure that stock received is correct and signed for by 2 staff members
• Reporting misconduct to Store manager so that the necessary disciplinary action can be taken
• Communicate any issues or concerns that the store and staff have with the Store manager
• Ensure that the Store is always well stocked and that replenishment requirements have been communicated as per the process outlined in the SOP
• Assist the Store manager with sourcing and recruiting additional sales assistants if required
• Provide training and guidance to staff members on customer service and selling skills
• Manage customer complaints
• Identify areas of risk and speak to the Store manager to put the necessary processes in place to prevent losses and minimize risk to the business

EXPERIENCE:

• Minimum 2-3 years’ experience in a similar capacity as a Floor Leader. Clothing retail experience is essential!

COMPETENCIES, SKILLS, AND ATTRIBUTES REQUIRED:

• Proven retail operations and team management skills
• Independent strategic thinking and motivated individual
• Uses initiative and has an entrepreneurial / “can do” attitude and mindset
• Excellent HR and operational management skills
• Strong verbal and written communication skills and an ability to interact and function at a senior level
• Troubleshooting, problem solving and ability to work under pressure
• Attention to detail and accuracy
• Business acumen including the monitoring and controlling of budgets and expenses

ADDITIONAL REQUIREMENTS:

• Willingness to work extended retail hours and over weekends
• Computer literate: Microsoft Office suite