Job Overview:

The Account Manager acts as the key liaison between clients and the agency’s internal departments. Reporting to the Head of Client Service, this role ensures all client requests are effectively coordinated, campaigns are delivered on time, and all work meets the agency’s quality and service standards.

The Account Manager plays a central role in maintaining strong client relationships, managing day-to-day communication, and ensuring smooth collaboration across the Social Media, Search, and Design teams to deliver exceptional client outcomes.

Key Responsibilities:

Client Relationship Management

• Serve as the day-to-day contact for assigned clients, building and maintaining strong relationships.
• Understand client goals, priorities, and business challenges to anticipate needs and recommend solutions.
• Ensure clients receive timely responses, professional communication, and consistent service excellence.
• Participate in client meetings, presentations, and performance reviews alongside the Head of Client Service.

Internal Coordination

• Coordinate and manage client briefs across internal teams — including Social Media, Search, and Design departments.
• Ensure all internal teams are clear on objectives, timelines, and deliverables.
• Track project progress, follow up on tasks, and maintain clear communication between departments.
• Proactively flag potential delays, risks, or challenges to the Head of Client Service for resolution.

Quality & Turnaround

• Review and proof all deliverables before client submission to ensure alignment with brief, accuracy, and brand guidelines.
• Uphold agency turnaround time standards and service-level commitments.
• Ensure the quality and consistency of all client-facing work.

Reporting & Documentation

• Maintain accurate and up-to-date client status reports, meeting notes, and delivery timelines.
• Record all requests, approvals, and feedback to ensure accountability and transparency.
• Support performance reporting and assist in preparing review decks and summaries for client meetings.

Client Growth & Retention

• Identify opportunities to add value or expand services within existing accounts.
• Provide input and insights to the Head of Client Service for client growth strategies.
• Contribute to new business proposals and pitches when required.