Process and issue customer invoices, credit notes, and statements accurately and on time.
Allocate customer payments against invoices and reconcile accounts.
Monitor outstanding debts and follow up on overdue accounts via phone, email, or written communication.
Maintain an up-to-date debtors ledger and ensure all transactions are correctly recorded.
Liaise with customers to resolve billing disputes or payment queries promptly.
Work closely with the Credit Controller to implement collection strategies.
Prepare and send reminder letters and statements to customers.
Recommend accounts for handover to legal or collection agencies when necessary.
Prepare regular reports on debtor balances, aged analysis, and collection performance.
Assist in month-end closing by ensuring all debtor-related transactions are posted accurately.
Reconcile customer accounts and investigate discrepancies.
Build and maintain professional relationships with customers.
Provide excellent customer service while ensuring company policies are upheld.
Communicate clearly with internal departments (e.g., sales, operations) to resolve account or invoice issues.
Adhere to company credit policies and financial procedures
Maintain confidentiality of financial and client information.
Assist auditors with debtor-related queries during audits.