COUNTRY HOTELS IS LOOKING FOR GENERAL MANAGERS!

GM DUTIES AND RESPONSIBILITIES: 

• Oversee the operational functions. 
• Ensure full compliance to operation controls, policies, procedures and service standards.
• Lead all key property issues including capital projects, maintenance, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Manage on-going profitability, ensuring revenue and guest satisfaction targets are met and exceeded.
• Developing improvement actions, carry out costs savings.
• A strong understanding of financial statements and the ability to react with impactful strategies.
• Closely monitor business reports on a daily basis and make decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, food & Beverage, Admin & General, are on target and accurate. 
• Maximising room yield and hotels revenue through innovative sales practices and yield management programes.
• Prepare daily and monthly financial reporting
• Draw up plans and budget (revenue, costs ect.)
• Act as a final decision maker in hiring key staff.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.