A well established company with offices based in Cape Town, requires a Sales representative.

DUTIES:

Sales Call Planning

• Analyses sales territory from a geographic and business potential viewpoint
• Weekly Cycle Calling Plan
• Identifies Key Personnel in all targeted accounts
• Updates information in GoldMine
• Identifies product usage and competitor activities in all targeted accounts
• Updates information in GoldMine
• Pre-plans for each sales call taking into account past history, competitor activity and marketing objectives
• Plans for sales calls in Goldmine
• Plans and achieves objectives for quarterly sales campaigns
• Sales calls and feedback logged in Goldmine for quarterly campaigns and additional schedules completed for the PM’s and marketing manager

Sales Promotion

• Focus on the selling of the company’s consumable & capital CSSD products to new accounts & seeks opportunities to increase sales with existing customers
• Conducts regular sales calls to develop customer relationships and to follow up on leads
• Gets actively involved in capital equipment demos
• Follows up on all quotes in the Sales territory & reports on competitor models, pricing etc in the case of lost quotes
• Achieves sales targets
• Establish & maintain professional relationships with all decision makers in the Operating Theatre
• Attends all demos to ensure that KOL’s(Key Opinion Leader) fully understand the benefits of the product
• Gives monthly feedback to the National Sales Manager Marketing Manager & Product Manager
• Assists with new installations & gives in-service training
• New equipment is installed to the customer’s satisfaction 

Specific Objectives

• Completes Specific Objectives quarterly
• Preparing a report to be reviewed with Manager 

GoldMine

• GoldMine is used as the primary tool for all customer information and for the tracking of sales opportunities
• All sales calls planned and closed on a weekly basis 

Customer Management

• Completes customer satisfaction surveys for all equipment installed in hospitals
• Completes customer complaint forms for any complaints or product issues in the market and investigates the issues to resolve optimally
• All customer satisfaction surveys are captured and submitted within 1 week after installation & training has been completed
• All customer complaints are captured on a complaint form, within 24 hours of the complaint being made and submitted to the relevant PM and Quality Admin

Reporting

• Regularly reports on all customer activities, changes in competitive conditions and significant problems
• Reports to Manager monthly to review promotional progress & quarterly to review Specific Objectives

 Continuing Education

• Upon training, demonstrates mastery of the hospital’s decontamination process
• Achieves a 90% pass rate on all vendor tests or internal assessments 

General Duties

• Liaises with Customer Service Department to keep updated on all issues
• Promotes company products and interacts with customers at congresses, forums and workshops
• Performs Ad Hoc marketing projects
• Attends and participates in sales and other company meetings when required
• Resolves customer issues
• Attends these functions & reports on any information obtained about customers & competitors 
• Reports are produced on time for Product Managers
• Implements decisions taken at meetings

Technical Service & Repair

• Technical Assessment & Reporting
• Installation & Commissioning
• Annual Maintenance
• Restore medical systems and equipment to full operational capacity through expert servicing and repairs, applying knowledge of electrical, electronic, and mechanical components
• Conduct thorough evaluations, servicing, and repairs on a wide range of medical equipment, supported by detailed technical reports
• Oversee the delivery, installation, and commissioning of new equipment within the company’s portfolio, ensuring proper setup and functionality
• Perform scheduled maintenance services on demonstration equipment to maintain optimal 

Warranty Management

• Technical Proficiency
• Performance and reliability
• Follow established warranty procedures and protocols for all applicable repairs, ensuring compliance and customer satisfaction.
• Apply strong working knowledge of electrical systems, electronic circuitry, and mechanical assemblies to diagnose and resolve equipment issues effectively 

Health & Safety and Quality Standards

• Assist in maintain the Health & Safety principles of the organization.
• Work within the Company's Quality Management System. Ensure that the appropriate QMS documentation is always used, and that document version controlled and maintained.
• Documentation of NCA’s (National Credit Act) and AR’s where relevant
• Best Practices – Improve processes and policies in support of organisational goals. Formulate and implement departmental policies and procedures to maximise output. Monitor adherence to procedures 

Administrative excellence

• Assist in minimal accidents with constant vigilance. Minimize audit findings
• All documents used are aligned to clients QMS (Quality Management System) including quotes, IQ, OQ, PQ and customer surveys
• NCA’s raised, investigated, and closed timeously
• Continuous improvement of processes & procedures through BEST recommendation
• The quality of the level of service provided by carrying out the responsibilities in all tasks, activities & reports being executed timeously, with accuracy