Service Delivery Manager (SDM) / Customer Success Manager (CSM)

Johannesburg
Salary: R40 000.00 - R55 000.00 Per Month
Job Type: Permanent
Sectors: IT Management
Reference: Service Delivery Manager (SDM) / Customer Success

Apply before Dec 28 2025 | 24 Days left

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Vacancy Details

Employer: Quality Select Recruitment

Overview:

The Service Delivery Manager / Customer Success Manager will oversee the end-to-end delivery of IT services to the company’s clients, ensuring exceptional support and solutions. This role bridges the gap between technical teams and clients, focusing on service excellence and customer satisfaction.

Key Responsibilities:

· Manage and mentor the service delivery or customer success team

· Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

· Develop and maintain strong client relationships, acting as the main point of contact for service-related matters

· Collaborate with internal teams to align services with client needs and expectations

· Monitor and report on service performance, implementing improvements where necessary

· Conduct regular client reviews to ensure satisfaction and identify opportunities for service enhancement

· Manage escalated issues and ensure timely resolution

Required Skills

ITIL Frameworks
Configuration And Asset Management
Service Performance Monitoring & Reporting

Candidate Requirements

Requirements:

· Matric essential

· Diploma/Degree in Information Technology, Business Administration, or related field

· 5+ years of experience in IT service delivery or customer success

· Background in helpdesk or technical support environments

· Strong understanding of ITIL frameworks and service management best practices

· Proficiency in helpdesk ticketing systems and IT service management tools

· Excellent communication and interpersonal skills

· Leadership abilities to guide and motivate teams

· Problem-solving skills to address and resolve client issues effectively

Certifications (Preferred):

· ITIL Foundation or Practitioner

· Project Management Professional (PMP)

· Microsoft Certified Solutions Expert (MCSE)

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About Quality Select Recruitment

Quality Select is a leading recruitment company, based in Centurion, South Africa.

We’re an ‘Employer of Choice’ in the recruitment industry and employ highly trained Consultants with strong Recruitment industry knowledge. We have an established, actively managed database of candidates.

Quality Select is well known for delivery – quick turnaround time, both in response to job specifications and candidate applications.

We are an ambitious, independent recruitment specialist that has quickly and successfully grown a reputation for our dedication and commitment to both candidates and clients. We always strive to provide the best quality of service possible.