About the Role:

An IT Infrastructure company is seeking a Helpdesk Engineer / Desktop Support Engineer to join their dynamic IT team based in V&A Waterfront,Cape Town. The ideal candidate will have a strong background in technical support and user assistance, with a focus on Active Directory and Microsoft Exchange administration. This is a permanent, on-site role suited for someone proactive, detail-oriented, and passionate about delivering high-quality IT support.

Key Responsibilities:

·        Provide first and second-line support to users via phone, email, and in-person.

·        Manage and resolve incidents and service requests within agreed SLAs.

·        Create, modify, and maintain user accounts in Active Directory.

·        Perform Exchange mailbox administration, including mailbox setup, permissions, and troubleshooting.

·        Support and troubleshoot Microsoft 365 (Outlook, Teams, OneDrive, etc.).

·        Diagnose and resolve hardware, software, and peripheral issues.

·        Configure and deploy PCs, laptops, and printers for new and existing staff.

·        Maintain accurate records of work using the internal ticketing system.

·        Escalate complex technical issues to senior engineers where necessary.

·        Contribute to system documentation and maintain an up-to-date knowledge base.

·        Ensure a high level of customer satisfaction through professional, prompt, and courteous service.