Role Purpose

The Site Partner is a key driver of performance, profitability, and operational excellence at the site. This role oversees the management, administration, operational, financial, compliance, and risk functions to ensure optimal performance, high-quality service delivery, and sustainable profit growth. The Site Partner provides strategic leadership and coordination across all site operations while fostering a culture of accountability, efficiency, and customer satisfaction.

Key Responsibilities

Strategic Management
• Develop and execute the site plan and budget, driving sales, innovation, and continuous improvement.
• Identify opportunities for operational and financial growth while ensuring cost-effectiveness.
• Monitor and analyse operational efficiency, implementing strategies to enhance productivity and performance.
• Anticipate market trends and position the site for long-term success.

Operational Leadership
• Oversee all site operations including fuel, retail, storage, stock, and logistics.
• Manage supplier relationships to ensure timely product deliveries and optimal stock levels.
• Ensure efficient cash, stock, HR, and resource management.
• Conduct daily, weekly, and monthly reconciliations and stock controls.
• Drive exceptional customer service and maintain positive stakeholder relationships.
• Ensure compliance with all company policies, health and safety protocols, and legal requirements.
• Manage facility maintenance, equipment functionality, and site cleanliness.
• Oversee marketing and promotional activities to increase sales and customer engagement.

Financial Management
• Manage and monitor site budgets to control expenses and maximise revenue.
• Analyse financial data and reports to identify trends, risks, and growth opportunities.
• Ensure accurate and timely reporting of financial performance in alignment with PEG Head Office standards.
• Authorise payments, monitor bank accounts, and ensure cash-up accuracy after every shift.
• Maintain strict oversight of margins, profitability, and energy consumption.

Reporting
• Submit accurate operational and financial reports to PEG Head Office.
• Analyse key metrics such as fuel sales, retail performance, customer traffic, and profitability.
• Provide insight into market trends, competitor activity, and performance improvement areas.
• Ensure compliance and incident reports are documented and corrective measures implemented.

People Management & Development
• Lead and develop a high-performing site team through training, mentoring, and continuous development.
• Manage recruitment, staffing levels, performance evaluations, and succession planning.
• Enforce HR policies, manage disciplinary procedures, and ensure payroll accuracy.
• Promote a collaborative, performance-driven, and customer-focused culture.
• Drive staff motivation, leadership, and accountability through consistent engagement and support.