Cape Cadogan is a sophisticated and soulful boutique hotel in the heart of Cape Town, offering guests an intimate and personalized experience. We are seeking a dynamic and experienced Hotel Manager to lead the day-to-day operations, ensuring exceptional guest service, operational excellence, and team engagement. This role is pivotal in maintaining the hotel’s reputation for warm hospitality and refined luxury.

Key Responsibilities:

Operational Leadership

• Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Ensure smooth daily operations and uphold brand standards across all touchpoints.
• Monitor and manage guest feedback, ensuring swift resolution of issues and continuous improvement.
• Foster and maintain a strong and collaborative working relationship with the team at Upper Union, Cape Cadogan’s preferred dining partner.

Team Management & Development

• Lead, mentor, and motivate department heads and their teams.
• Foster a culture of accountability, service excellence, and teamwork.
• Conduct regular performance reviews and support training initiatives.

Guest Experience

• Champion a personalized guest experience that reflects Cape Cadogan’s unique character.
• Engage with guests regularly to ensure satisfaction and build relationships.
• Implement initiatives to enhance guest loyalty and repeat business.

Financial & Administrative Oversight

• Assist the General Manager with budgeting, forecasting, and cost control.
• Monitor revenue streams and identify opportunities for growth and efficiency.
• Ensure compliance with health, safety, and legal standards.

Strategic Support

• Collaborate with the General Manager on strategic planning and execution.
• Contribute to marketing, sales, and brand initiatives.
• Represent the hotel in the absence of the General Manager.

Qualifications & Experience:

• Minimum 5 years’ experience in a senior hotel operations role, preferably in a boutique or luxury environment.
• Strong leadership and interpersonal skills.
• Proven ability to manage teams and deliver exceptional guest service.
• Financial acumen and operational savvy.
• Excellent communication and problem-solving abilities.
• Hospitality qualification or relevant tertiary education preferred.