Technical Service Advisor

Boksburg
Salary: Market Related
Job Type: Permanent
Sectors: Mining Automotive
Benefits: Medical Aid Pension Bonus
Reference: 2316902

Apply before Dec 23 2025 | 18 Days left

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Vacancy Details

Employer: Trysome Auto Electrical Engineering (Pty) Ltd

A well- established supplier of auto-electrical, heavy-duty components and safety systems is looking to employ a Technical Service Advisor in their Field Service division. The core function/s of this position is to co-ordinate the activities of Auto Electricians and ensure that customer requirements are timeously attended to.

To co-ordinate the activities of the Auto Electricians and ensure that customers requirements are timeously attended to and that all paperwork is handled in accordance with Company policy and procedures. To ensure the smooth running of the Department/Branch and ensure customer satisfaction

Liaise with customers regarding bookings, queries, breakdowns, enquiries and complaints.
Ensure that services are supported by a customer order (hard copy, faxed or emailed).
Opening jobs on system, booking parts and follow up on back orders.
Logging calls on customer route sheet as well as on planning board.
Sign off all paperwork from Technicians/Auto Electricians (job cards, daily timesheets and check lists etc.)
Log received time sheets on spread sheet to determine what Technicians/Auto Electricians paperwork is outstanding.
Check with Technicians/Auto Electricians that new parts not used are sent back to Store and taken off the job.
Forward completed job to Costing Clerk for costing (hard copy of order number and service reports in job envelope) - check that job costing is correct, sign off and send for invoicing.
Draw up standby list for Technician/Auto Electrician, ensure that it is signed off and forward to relevant people.
Report before 09:00am everyday any absenteeism (sick, annual leave or training) to the person in charge of the registers.
Assist Man on Site with quotes, parts and replacement Technician/Auto Electrician when he is sick, on leave, on training or when vehicle is in for repairs.
Ensure Man on Site reports and time sheets are signed off once a week.
Counselling and disciplinary steps where necessary against Technicians/Auto Electricians.
Customer visits if, and when, necessary e.g. with a problematic job or invoicing problems.
24/7 standby on any breakdowns- as per the standby roster and when required
Technicians/Auto Electricians will report directly to Service Advisor.
Assist service advisors in other divisions when needed.
Control of delivery note books.
Control of after hour stock book (stock that is taken after hours or on weekends).
Plan, schedule and send Technicians/Auto Electricians to jobs.
Prepare, send and follow up on quotations.
Work on WIP list on a weekly basis.
Check and monitor Technicians/Auto Electricians cell phone accounts.
Any other duties that may reasonably be required of you from the company

Required Skills

Opening Jobs On System, Booking Parts And Follow Up On Back Orders.: 5 to 6 years
Plan, Schedule And Send Technicians/Auto Electricians To Jobs.: 5 to 6 years
Work On WIP List On A Weekly Basis.: 5 to 6 years

Candidate Requirements

Grade 12.
Certificate in Customer Service advantageous.
Minimum 3 years’ experience in a technical service position or in an Auto Electrical business
Auto Electrical product knowledge.
Driver’s License
Excellent Communications skills with a good telephone etiquette
Computer Literate MS Office (email), Word, Excel and SAP is essential

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About Trysome Auto Electrical Engineering (Pty) Ltd

Trysome Auto Electrical Engineering (Pty) Ltd is the largest, single-source supplier of auto-electrical, heavy-duty components, collision avoidance systems, and associated technical services in Southern Africa.

We are solutionists with multidisciplinary technical expertise and an entrenched African footprint backed by global parts-supply partnerships.

Established in 1991, Trysome is well represented country-wide with its head office in Jet Park, Boksburg, Gauteng and branches in Eastern Cape, Free State, KwaZulu Natal, Mpumalanga, North West, Northern Cape, and Western Cape. Across the border, Trysome operates subsidiaries in Botswana, Ghana, Mozambique and Zambia.

Trysome is focused on sourcing OEM and specialised auto-electrical, replacement components, collision avoidance and telemetry systems for operators of heavy-duty automotive, earth-moving, construction, agricultural, transport and mining machinery.

In addition to sourcing, Trysome is committed to the development and innovation of auto-electrical and safety products. The Company’s state-of-the-art technology in collision avoidance, telemetry, and safety systems has already been adopted by, and is operational in, many of southern Africa’s mines.

As a Key Supplier to major heavy-duty, original manufacturers, Trysome is backed by a technical support system with experienced personnel on hand to assist with the correct and appropriate selection of auto-electrical components.

At Trysome, our products are often the solution for the industry segments that we serve.