Assistant Operations Manager

Apply before Dec 19 2025 | 14 Days left

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Vacancy Details

A well established Coffee Shop Group requires an Assistant Operations Manager.

DUTIES:

Operational Support: Assist in overseeing daily operations of multiple coffee shops, ensuring alignment with company standards
Team Leadership: Support management of barista teams, fostering a culture of excellence and passion for coffee in SA’s urban environments
Quality Control: Monitor beverage and food quality, ensuring adherence to our specialty coffee protocols
Inventory & Supply Chain: Help manage inventory processes, supplier relationships relevant for SA operations
Customer Experience: Drive initiatives enhancing customer satisfaction in all locations
Compliance: Assist ensuring compliance with health, safety, labour regulations pertinent to SA coffee shop operations
Reporting & Analysis: Support operational reporting, contributing to data-driven decisions for SA business.
Training & Development: Contribute to training programs for staff development fitting our SA coffee shop teams.

REQUIREMENTS:

Minimum 2-3 years experience in hospitality/coffee shop operations, preferably in SA or similar markets
Coffee Passion: Enthusiasm for specialty coffee aligning with our brand ethos.
Leadership Skills: Ability to motivate teams in fast-paced SA urban coffee environments
Organisational Skills: Strong planning, multitasking abilities fitting dynamic coffee shop ops
Communication: Excellent communication skills for SA multicultural teams and customers.
Problem-Solving: Aptitude for addressing operational issues pragmatically

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