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Manager : Service - Motus Daimler Trucks Polokwane

Polokwane
Salary: Market Related
Job Type: Permanent
Sectors: Engineering Sales
Reference: 154702

Apply before Dec 19 2025 | 14 Days left

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Vacancy Details

Employer: Motus Corporation

Job Title: Manager - Service

Job Summary:
We are seeking a skilled and motivated individual to join our team as a Manager of Service. The ideal candidate will be responsible for overseeing the delivery of exceptional customer service, managing a team of service representatives, and ensuring customer satisfaction. The Manager of Service will also be responsible for developing and implementing strategies to improve service delivery, analyze data to identify trends, and make recommendations for improvement.

Responsibilities:
- Supervise and manage a team of service representatives, including recruiting, training, and performance management
- Ensure that all customer inquiries and concerns are addressed in a timely and professional manner
- Develop and implement strategies to improve service delivery and customer satisfaction
- Analyze data to identify trends and make recommendations for improvement
- Collaborate with other departments to ensure seamless communication and coordination of services
- Monitor and track key performance indicators and report on progress to senior management
- Handle escalated customer complaints and provide solutions to ensure customer satisfaction
- Conduct regular team meetings to review performance, set goals, and provide feedback
- Stay up-to-date on industry trends and best practices for customer service

Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or related field
- Proven experience in customer service management or a related field
- Strong leadership skills and the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Ability to analyze data and make data-driven decisions
- Proficiency in Microsoft Office and customer service software
- Knowledge of industry best practices and trends in customer service

If you are a dedicated and motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for the position of Manager of Service. Join our team and help us create a positive and memorable experience for our customers.

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About Motus Corporation

Motus is a multi-national provider of automotive mobility solutions and vehicle products and services, delivering 77 years of steady growth and reliable value creation. Our leading market presence in South Africa is enhanced by selected international offerings in the United Kingdom, Australia, Asia and Southern and East Africa.

Motus employs over 20 000 people globally and is a diversified (non-manufacturing) business in the automotive sector. Motus is South Africa’s leading automotive group, with unrivalled scale and scope across the automotive value chain.

Motus offers a differentiated value proposition to OEMs, customers and business partners with a business model that integrates our four business segments: Import and Distribution, Retail and Rental, Mobility Solutions and Aftermarket Parts, providing multiple customer touchpoints that support resilience and meet customers’ mobility needs across the vehicle ownership cycle.

Motus has long-standing importer, distribution and retail partnerships with leading OEMs, representing some of the world’s most recognisable brands. We provide automotive manufacturers with a highly effective route-to-market and a vital link between the brand and the customer throughout the vehicle’s lifecycle. In addition, we provide accessories and aftermarket automotive parts for out-of-warranty vehicles and the Mobility Solutions segment sells value-added products and services to customers, including non-insurance and insurance products, consumer mobility solutions, and fleet services.