To begin your application, please fill out this form: 

https://forms.monday.com/forms/37f4476ed9be8bbad5b7f663441d8a35?r=use1 

We're looking for a Client Experience Manager who will be the heartbeat of our VIP client relationships. You'll build deep connections with our top clients, stay on top of engagement, and proactively ensure our best customers feel valued while driving revenue through consultative selling. 

Responsibilities: 

• Build and maintain personal relationships with our VIP clients—be their trusted go-to person
• Monitor client engagement in HubSpot and follow up proactively when opportunities arise
• Review customer data to identify and re-engage clients who haven't purchased recently
• Reach out to cancelled customers to understand concerns and win them back
• Consultatively sell high-ticket IV therapy packages, memberships, and premium services
• Act quickly on revenue opportunities while maintaining a service-first approach
• Schedule is Monday-Friday, 9am-5pm EST