Call Centre Manager

Milnerton
Salary: R20 000.00 - R35 000.00 Per Month
Job Type: Permanent
Sectors: Automotive
Benefits: Medical Aid Pension
Reference: Call Centre Manager

Apply before Dec 14 2025 | 9 Days left

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Vacancy Details

We are seeking an experienced and proactive Call Centre Manager to lead the customer service and sales support call centre at our automotive dealership in Milnerton. You will be responsible for managing a team of agents who handle customer inquiries, service bookings, and sales leads, ensuring a seamless and professional customer experience that supports dealership growth.

Candidate Requirements

Key Requirements:

Proven experience managing a call centre, preferably within an automotive dealership
Strong leadership and team management skills.
Excellent communication, negotiation, and conflict resolution abilities.
Familiarity with automotive sales and service processes is highly advantageous.
Proficiency in call centre software, CRM systems, and MS Office.
Ability to analyze data and drive continuous improvement initiatives.