- Johannesburg South
- Salary: R28 000.00 - R31 000.00 Per Month
- Job Type: Permanent
- Sectors: Admin FMCG
- Reference: Pta000329/VLR
Vacancy Details
Employer: Stonebridge HR Solutions
The Service Administration Manager oversees the administrative and operational functions of the service department to ensure smooth execution of client services and internal workflows. This role manages a team of administrative staff, Service Supervisor and coordinates service delivery and logistics while ensuring compliance
with internal and external processes.
Requirements:
- Matric / Grade 12
- Sound knowledge of customer service software and processes and metrics
- Tertiary qualification in the relevant field would be an advantage
- 3–5 years of experience in service administration, operation management, or similar role.
- Minimum 3 years in a supervisory or team leader roles.
- Syspro Knowledge would be advantageous
- Occupational Health and Safety awareness and knowledge
- Good working knowledge of Microsoft office
- Excellent communication skills
- Computer and System Proficiency
- Customer service
- Problem solving skills
- Leadership skills
- Safety and Compliance Awareness
- Interpersonal skills
- Organizational skills
- Attention to Detail
Operational Efficiently
- Oversee Service department to ensure smooth workflow. Monitor speed, efficiency and processes.
- Support budgeting and resource planning where required.
- Ensure that safety regulations are followed.
- Seeks to resolve any disputes and communication with internal departments and clients.
- Managing quality concerns with the Service Manager
- Ensures that all jobs are completed
- Checks on stock levels and ensures that sufficient stock is available for all vans.
- Conducts quarterly stock counts
- Communicates and monitors targets and objectives with the supervisor, admin teams and technicians.
- Fleet management
- Team Leadership and management
- Provides training and performance management of the team.
- Ensures high levels of customer satisfaction through prompt and professional service.
- Handles customer inquiries, complaints, and special requests effectively.
- Maintains service quality standards and ensure positive experience.
- Monitors and measures the quality of service
- Prepares and analyses monthly and quarterly reports
- Implements improvement plans
- Consolidates monthly / quarterly operations reports
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About Stonebridge HR Solutions
Since our inception, Stonebridge HR Solutions has been totally focused on building a strategic, quality search practice.
Stonebridge HR Solutions strives to source first class talent, delivering only the highest quality service to our candidates and clients. We are in the business to transform both organisations and careers. Through the wide range of recruitment and talent acquisition services we offer, we can help realize the full potential of our candidates and clients. We treasure the relationships that we build with our clients and our candidates because they are the key to our success and it is reinforced by the five values that drive our business strategy.
Integrity:
We pride ourselves on building ethical relationships with colleagues, clients
and candidates based on honesty, transparency and mutual trust.
Respect:
We treat everyone with consideration and fairness and we are always willing to
listen.
Responsibility:
We take full responsibility to uphold our commitments to our clients and
candidates to the best of our ability.
Commitment:
We are committed to deliver excellent services. We work together as a team and
share our knowledge to continuously improve our services.
And we do it all with Passion
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