Duties:

• Onsite support and troubleshooting:
  • Resolve onsite technical issues and hardware faults
• Replace or repair faulty POS equipment:
  • Power supplies, printers, terminals, etc
• Hardware installation and setup:
  • Install:
    • POS terminals
    • Printers
    • Cash drawers
    • Scanners, and
    • Kitchen display systems
  • Connect all equipment to necessary power, LAN, and networking infrastructure
• Configuration and testing:
  • Configure BIOS settings, static IPs, and display options
  • Load POS client software and conduct full hardware functionality testing
• After-hours work:
  • Perform installations and go-lives after business hours.
  • Be available for weekly standby rotation to attend to urgent issues
• Client Liaison & Support:
  • Deliver professional, client-facing support during go-lives
  • Communicate concerns or risks to internal teams
• Documentation & Feedback:
  • Complete installation checklists and log work using mobile tools
  • Ensure accurate photos, notes, and client sign-offs are captured
• Secondary Responsibilities:
  • Collect/return hardware stock, maintain tools/vehicle, and attend internal training
  • Assist during larger rollout or upgrade projects