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Customer Service Coordinator

Cape Town Southern Suburbs
Salary: Market Related
Job Type: Permanent
Sectors: Admin
Reference: CPT005481/CS

Apply before Sep 05 2025 | 17 Days left

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Vacancy Details

Employer: Persona Staff

An exciting opportunity has become available at our client, based in the Southern Suburbs, for a proactive and detail-oriented Customer Service Coordinator.Â Role overview:Oversee sales admin and customer care functions. The candidate will report to the Sales Operations Manager and will ensure seamless support for our sales- and customer care teams. The ideal candidate should have excellent communication skills, people skills, and a customer centric focus.

RESPONSIBILITIES:

Sales Administration
- Maintain and update sales records, reports, and databases.
- Liaise with the sales team to ensure accurate and timely order fulfilment.
- Monitor sales targets and assist in preparing performance reports.
- Manage and coordinate exports to various clients.
- Manage and coordinate orders from receipt to despatch.
Customer Care
- Ensure all customer complaints and queries are resolved professionally and efficiently.
- Ensure a positive customer experience through excellent communication and problem-solving.Â
- Oversee after-sales support and service delivery.Â
- Analyse customer feedback to drive continuous improvement.Â

REQUIREMENTS

Matric.Â
Diploma or degree in related field.
Proven experience in sales administration and customer service roles.Â
Proficiency in CRM and sales management tools.Â
Problem solving skills.Â
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills.Â
Customer-focused mindset with a commitment to quality service.Â

To apply, please send your CV with your salary expectations to craig@personastaff.co.za
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Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.
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Persona Staff (Pty) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.

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About Persona Staff

Vision
PERSONA’s vision is to allow our Clients to focus on their core activities, and let PERSONA manage the responsibility of staff recruitment; ensuring the perfect fit between candidate and client for the most efficient and effective workforce.
PERSONA is committed to delivering the best service to our clients and candidates.

We recruit in the following industries:
Financial Services, Manufacturing, Engineering, Retail, Banking, Telecommunications, Information technology, Electronics, Logistics, Mechanical, Sales & Marketing, Office Support, Warehousing, Distribution and Supervision Staff

Services offered:
To our clients:-
Recruitment of permanent staff at all levels
In depth staff selection
Salary surveys
Advertising of available positions
Comprehensive interviewing
Screening of potential candidates according to client’s specifications
Reference checks (on possible candidate)
ITC checks (on possible candidate)
Criminal checks (on possible candidate)
More background checks on request.
Psychometric testing (additional services)
Preparing of Job descriptions
PERSONA commits to adhere to industry standards and policies.

To possible candidate and job seekers:-
Professional resume
Regular correspondence
Interviewing tips
Summary of client information
Assistance to find the perfect job