Responsibilities include but are not limited to the following:

• Participating in the maintenance of call management systems, daily customer support ticket handling, call recordings management and integrated applications
• Setting up and managing current applications, including FreeSwitch, Yeastar, PortaOne, Teams Operator Connect, Teams Direct Routing, Zoom Phone Platforms and Call Cabinet
• Adding and managing SIP lines and trunks
• Maintaining installed voice services, includes all aspects of proactive maintenance, configuration management, upgrading/updating and performance optimization
• Install and implement switches and VLAN configurations
• Understanding of IP PBX configuration, call routing and translations, SIP trunk implementations with multiple platforms, including but not limited to YeaStar Cloud PBX platforms, Microsoft Teams and Zoom Phone
• Ongoing research and development of new voice services and technologies
• Assisting FirstNet solutions team with client consultations and selling voice related services
• Onsite support at customer offices on an ad-hoc basis
• Minimum 2 years’ experience in the above