Job Purpose:

The purpose the Client Relationship Manager is to grow the loan book and monitor, plan, coordinate, implement and manage all activities related to the development of housing from acquisition through construction completion and permanent loan conversion.

Project Management:

• Prepare, submit and present funding applications in order to secure funding to support housing development projects. 
• Develop project indicators and methodologies to determine ongoing performance of projects.
• Develop and implement a central project management system (including identification, implementation and oversight of necessary IT support tools).
• Develop project framework and procedures to assist with the project evaluations.
• Develop and implement cost-effective and efficient systems.
• Ensure that technical financial and administrative matters are effectively addressed.
• Provide technical input into Lending projects where project expertise is of relevance (e.g. targets and indicators).
• Monitor time and project cost schedules to safeguard the project budgets.
• Prepare and monitor project budgets and cash flow projections.
• Manage the project executive planning cycle plans with well-articulated documentation and presentations.
• Research and gather relevant information relating to projects.
• Oversee the monitoring and evaluation of projects across the Lending Department

Project Implementation and Evaluation:

• Review the projects and make recommendations to line managers.
• Evaluate projects for impact assessment on a quarterly basis.
• Ensure that operational targets are adhered to and advise line managers on deviations.
• Ensure projects' financial and administrative matters are effectively addressed.
• Liaise with internal and external Auditors on projects information.
• Evaluate the feasibility of projects and makes recommendations to Executive Manager.
• Evaluate the projects to ensure adherence to project budget and schedule (disbursements), cost containment and quality control.
• Conduct regular site visits and resolve projects related risks. 
• Provide feedback on a regular basis on the projects and programme.
• Evaluate and recommend clients’ requests to amend loan terms, and present to relevant committees.

Client Relations:

• Client engagements to manage relationships, retain and acquire new business
• Internal and external stakeholder engagements (Auditors, Legal teams, credit etc.)
• Private Public Partnership engagements

Reporting:

• Prepare projects financial accounting, contract payments, lender and funder reporting requirements in a timely manner.
• Direct the implementation of the work program by preparing projects reports including information and follow-up of findings and recommendations.
• Undertake data analysis for reporting purposes (e.g. annual reports and board reports.
• Prepare and present reports (e.g. sales, vacancy and occupancy reports) to executives, board committees, and others as requested.