Purpose of the Role

To support, quote and generate parts sales with existing and potentially new customers. Assist service technicians to book parts.

Key Performance Areas

• Be professional and provide timeous feedback on customer requirements
• Build strong customer relationships
• Meet monthly parts sales targets
• Identify and implementation of parts sales campaigns
• Processing of parts quotations and sales orders
• Follow-up and resolve customer parts order enquiries
• Provide regular feedback to customers on back orders and stock
• Monthly parts sales performance and market activity reports
• Meet objectives set to achieve individual and team scorecard targets
• Regularly attend and participate in team POP meetings
• Maintain a safe working environment (according to safety policy and procedures)
• Effective self-management and performance ownership
• Adherence to any reasonable instruction
• Assist service department to identify parts
• Book parts for service technicians
• Assist with annual wall-to-wall stock take
• Assist finance department with debtor and vendor queries

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12

Minimum Experience

• 3-5 years’ experience in a similar role with strong general knowledge on parts

Competencies

• Problem Solving
• Attention to Detail
• Strong communication skills
• Building Relationships
• Teamwork
• Customer service orientation
• Commercial orientation
• Plan, organise, control