The main tasks and responsibilities associated with the position are listed below. This is not an exhaustive list of tasks and responsibilities and any other tasks and/or responsibilities that could be reasonably expected for the position may be required.
 
Provide administrative support to technicians and engineers:

Capture details of outlook accurately.
Dispatch technician within SLA timeframes
Plan routes to reduce km and cost.
Prepare and distribute quotes for all repairs done by the technicians/ engineers.
Update and capture job cards on company  Enterprise accurately and timeously.
Establish and maintain a healthy and professional relationship with customers and all suppliers.

 
Ensure weekly packs are submitted accordingly:

Weekly/monthly closure on Internal System.
Ensure calls are accurately closed within Service Level Agreement (SLA).
Attend to customers queries
Capture and analyse the technicians’ kilometer claims.
Capture the stock data onto database.