Responsible and accountable for complete Guest satisfaction of all guests visiting the Hotel - Responsible and accountable for operational quality and standards of all operational departments of the Hotel - Oversee the operations functions of the hotel...

Responsible and accountable for complete Guest satisfaction of all
guests visiting the Hotel
- Responsible and accountable for operational quality and standards
of all operational departments of the Hotel
- Oversee the operations functions of the hotel
- Implement policies and procedures, as agreed with the Operations
Manager of Extraordinary Resorts
- Ensure full compliance to hotel operating controls, SOP’s, policies,
procedures, and service standards
- Lead all key property issues including capital projects, customer
service and refurbishment
- Hold all daily briefings and monthly staff meetings
- Handling complaints, and oversee the service recovery procedures
- Involved with finance team in compiling Operating Budget,
Marketing & Sales Plan and Capital Budget
- Manage on-going profitability of the hotel, ensuring revenue and
guest satisfaction targets are met and exceeded
- Deliver hotel budget goals and set other short- and long-term
strategic goals for the property
- To achieve optimum financial results and improve on set budget
- Developing service improvement actions, carry out costs savings
- Strong understanding of P&L statements and the ability to react
with impactful strategies
- Closely monitor the hotels business reports on a daily basis and
take decisions accordingly
- Ensure that monthly financial outlooks for Rooms, Food &
Beverage, Admin & General, are on target and accurate.
- Maximizing room yield through innovative sales practices and yield
management
- Prepare monthly financial reporting for the owners and stake
holders
- Assisting in the procurement of operating supplies and equipment,
and contracting with third-party vendors for essential equipment
and services
- Act as a decision maker in hiring of key staff together with senior
management
- Achieve good communication and to interpret and enforce agreed
management decisions, policies and attitudes to achieve
Extraordinary objectives
- Instil a culture of learning and assist in creating a company for staff
and customers.
- Coordination with HOD's for the execution of all activities and
functions
- Overseeing and managing all departments and working closely
with department heads on a daily basis
- Corporate client handling and take part in new client acquisition
along with the sales team whenever required
- Responsible for statutory compliances, Occupational Health &
Safety, fire regulations and other legal requirements
- Chairman and facilitator of EE actions
- Well-rounded knowledge of Industrial relations in order to chair
and initiate hearings
- Planning and overseeing of preventative maintenance