Job Title: Senior Call Centre Sales Agent

Location: Cape Twon

Job Type: Full-time

Job Summary:

We are seeking a highly motivated and experienced Senior Call Centre Sales Agent to join our team. The ideal candidate will have a proven track record in sales, exceptional communication skills, and the ability to lead and motivate a team of agents.

Key Responsibilities:

o    Contact leads provided by the company to convert into sales.

o    Where applicable schedule appointments for sales agents with qualified prospects not able to convert on a call.

o    Qualify leads by assessing customer needs and interest in solar and backup power solutions.

o    Conduct cold calls to potential customers to generate new business.

o    Handle inbound sales and service enquiries across all communication channels.

o    Upsell and cross-sell products and services where appropriate.

Collaborate with sales and marketing teams to optimise lead generation and conversion.

o    Engage with customers via phone, WhatsApp, email, social media and web chat.

o    Ensure timely and professional responses across all platforms.

o    Deliver exceptional customer service at every touchpoint.

o    Address customer queries, concerns, and objections effectively.

o    Build and maintain strong customer relationships to encourage referral and repeat business.

Follow call center best practices and scripts to ensure a consistent and professional customer experience.o    Accurately complete and submit all required sales documentation and reports.

o    Maintain up-to-date records of customer interactions and transactions in the CRM system.

Ensure all administrative tasks are completed in line with company policies and SLA.

Skills and Qualifications:

- High school diploma or equivalent required;
- 5+ years of experience in a call centre sales role
- Proven track record of meeting and exceeding sales targets

- Experience with omni-channel interactions (e.g., WhatsApp, chat, etc.) is ideal but not required.

- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple priorities
- Proficiency in MS Office, CRM software, and call centre technology
- Ability to work independently and as part of a team

If you meet the above qualifications and are looking for a challenging and rewarding opportunity to lead a sales team in a dynamic call centre environment, we want to hear from you. Apply now to join our team as a Senior Call Centre Sales Agent.