Reports to Sales Manager
Summary:
The Key Accounts Manager is responsible for developing, nurturing, and expanding strategic relationships with high-value clients in the UPS and Telecommunications sectors. Operating within a technical battery solutions environment, this role combines consultative selling, project coordination, and after-sales support to ensure client satisfaction and revenue growth. The ideal candidate understands complex power systems (including Li-ion and Lead Acid batteries, rectifiers, monitoring systems, and bespoke engineered solutions) and can align solutions to the operational and strategic needs of key clients
Responsibilities and Duties:
Client Relationship Management • Serve as the primary point of contact for all assigned key accounts within the UPS and Telecom verticals. • Maintain regular, strategic communication with clients to understand evolving needs and build trust. • Conduct periodic business reviews to ensure account satisfaction and identify upselling opportunities.
Solution Development & Sales • Work closely with Project Application Engineer and product teams to design tailored power solutions, including hybrid systems, battery room configurations, and remote monitoring. • Prepare and deliver technical presentations and solution proposals. • Coordinate and lead bids, proposals, tenders, and pricing negotiations. Account Growth & Retention • Identify and convert opportunities to grow wallet share within existing accounts. • Develop account-specific growth plans with measurable targets. • Maintain a deep understanding of clients’ industries (e.g., data centres, mobile networks) and their energy requirements. Project & Delivery Coordination • Liaise with operations and logistics to ensure smooth delivery of products and services. • Oversee the implementation of battery monitoring solutions and custom projects. • Escalate and resolve client issues promptly. Reporting & Administration • Maintain up-to-date CRM records. • Provide weekly/monthly reports on account activity, revenue forecasts, and risk analysis. • Track and report on key account performance metrics. • Complying with any reasonable tasks given by all members of management from time to time