Menu

Find a Job Create an Alert My Saved Jobs Companies Browse Courses Career Advice Employers and Recruiters
Careers24 logo
EMPLOYERS & RECRUITERS | POST A JOB

Menu

Log In Sign Up

Share This Vacancy

Send an email about this job to a friend or to yourself.

  • Home
  • /
  • Job Search
  • /
  • South Africa
  • /
  • Western Cape
  • /
  • Helderberg
Back to Search Results
  • About Us
  • All Jobs

Software Support Engineer

  • Somerset West
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: IT
  • Benefits: Provident Fund,Medical Aid ,Subsidised gym membership, Subsidised home fibre and Company laptop
  • Reference: SW005183/AM

Apply before Sep 05 2025 | 2 Days left

Apply
External Application

Vacancy Details

Employer: Helderberg Personnel cc

Somerset West. My Client is an award winning tech company with partners in SA and USA. They are seeking to employ an inspired and motivated Support Engineer who is eager to advance in their career.If you have worked with databases, built a few Postman collections and done some scripting in Bash, PowerShell or VBScript and you enjoying working with people, have great communication skills and your time management is top notch then this is the position for you.
As a Support Engineer, you'll be responsible for providing high level technical support to our customers.
 
Responsibilities
  • Respond to customer inquiries via email, phone, and live chat in a professional and courteous manner
  • Troubleshoot and resolve customer issues related to our platform
  • Document and track customer inquiries and resolutions in our ticketing system
  • Collaborate with the development team and projects team to escalate complex issues and ensure timely resolution
  • Proactively identify and suggest solutions to improve the customer experience
  • Stay up to date on the latest developments and features of our platform
 
Qualifications and Experience
  • Relevant tertiary qualification specialising in Computer Science.
  • 2+ years of experience in technical support, preferably in a SaaS environment
  • Strong technical knowledge of cloud computing and web-based applications
  • Excellent written and verbal communication skills
  • Ability to work independently and in a fast-paced environment
  • Familiarity with ticketing systems, particularly ConnectWise Manage is helpful
  • Experience with SQL a must and scripting a plus

Apply

435 people have viewed this job.

Previous
Next

About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.

More Jobs at Helderberg Personnel cc

View All (127)

Customer Service Officer (Client Operations)

  • Somerset West
  • Job Type: Permanent
  • Posted 03 Sep 2025 | 30 Days left

Verification Analyst

  • Gordons Bay
  • Job Type: Permanent
  • Posted 03 Sep 2025 | 19 Days left

IT Systems Administrator

  • Cape Town
  • Job Type: Permanent
  • Posted 02 Sep 2025 | 29 Days left

Secretary / Administrator

  • Pretoria
  • Job Type: Permanent
  • Posted 02 Sep 2025 | 29 Days left

About Careers24.com

  • Careers24 is a leading South African job portal that assists jobseekers from all sectors and experience levels to find and apply for vacancies from hundreds of South Africa’s leading companies. With over a million visitors a month, we are one of the most popular destinations to find employment online in South Africa.

    Our mission is to become the destination where every candidate can find an ideal job and where every company can find the perfect candidate. We are a proud member of the Media24 family and part of the Naspers group of companies.

Company

  • Work For Us

  • Advertise With Us

Quick Links

  • Recruiters Directory

  • Site Map

  • Site Terms and Privacy Policy

  • Widgets

  • Recruiter Terms

  • Faq

Partner Sites

  • Simplify.hr

  • News24

  • Property24

  • Media24

Follow Us


© Careers24. All rights reserved.

About Careers24.com

  • Careers24 is a leading South African job portal that assists jobseekers from all sectors and experience levels to find and apply for vacancies from hundreds of South Africa’s leading companies. With over a million visitors a month, we are one of the most popular destinations to find employment online in South Africa.

    Our mission is to become the destination where every candidate can find an ideal job and where every company can find the perfect candidate. We are a proud member of the Media24 family and part of the Naspers group of companies.

Company

  • Work For Us

  • Advertise With Us

Quick Links

  • Recruiters Directory

  • Site Map

  • Site Terms and Privacy Policy

  • Widgets

Partner Sites

  • Simplify.hr

  • OLX

  • News24

  • Property24

  • Media24


© Careers24. All rights reserved.