Role Overview

This position plays a pivotal role in supporting IT infrastructure and collaboration tools for a boutique international financial services firm. The Remote IT Systems & Support Administrator will oversee Microsoft 365 systems, licensing, cybersecurity practices, and remote technical support across teams in South Africa, the US, and Mauritius.

A strong background in SharePoint administration (or similar platforms like Google Workspace or Confluence) is essential to ensure optimal digital collaboration, user access management, and data governance. The ideal candidate is a detail-oriented self-starter with experience in remote support and a solid grasp of endpoint protection, system access, and cloud-based tools.

Key Responsibilities

SharePoint & Collaboration Tools Administration

• Serve as primary administrator for two SharePoint sites (each with 4–6 users).

• Manage permissions, access groups, document libraries, and site structure.

• Guide team members on SharePoint best practices for storage, searchability, and version control.

• Develop and maintain SharePoint usage policies and documentation.

• Provide occasional onboarding and annual refresher training on SharePoint and collaboration tools.

• Recommend enhancements or third-party integrations for improving team workflows.

IT Systems & Licensing

• Administer Microsoft 365 user accounts, licenses, and configurations (incl. Exchange, Teams, OneDrive).

• Maintain Adobe Creative Cloud licensing and provisioning.

• Manage device setup, user access, and email account provisioning and deprovisioning.

• Archive email communications and ensure data retention compliance.

• Troubleshoot remote connectivity, printer setups, Outlook configurations, and basic desktop issues.

Cybersecurity & Endpoint Protection

• Maintain Panda or similar antivirus systems across user endpoints.

• Ensure security patches, updates, and scans are consistently applied.

• Monitor and respond to endpoint alerts or issues.

• Provide yearly cybersecurity training covering email safety, password hygiene, and phishing awareness.

• Make recommendations for email security solutions (e.g. Mimecast, Proofpoint).

• Uphold IT security policies and access control protocols.

Reporting & Strategic Input

• Generate quarterly IT and SharePoint usage reports for senior leadership.

• Monitor license usage and make recommendations for scaling or cost-saving.

• Advise on IT asset purchases (e.g. laptops) and oversee remote setup and configuration.

• Contribute to business continuity discussions from an IT systems perspective.